Senior AI IVA / Bot Architect — Google CCAI Lead

TTEC; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology provider in the United Kingdom is seeking an experienced AI IVA / BOT Architect. This role involves leading AI self-service solutions and working closely with clients to deliver exceptional results. Candidates should have over 8 years of architecture and design experience, with expertise in Google Dialog Flow and Google Cloud CCAI. The position offers a competitive salary and benefits, emphasizing a strong focus on collaboration, communication, and project management.

Benefits

Competitive salary

Comprehensive benefits

Career development opportunities

Qualifications

• 8+ years of architecture and design experience overall.
• 4+ years of experience with Google Dialog Flow ES/CX.
• 2+ years of technical experience with Google Cloud CCAI.
• Knowledge of Cloud Services Architecture and Apigee.

Responsibilities

• Lead voice and digital AI Self-Service solutions for contact centers.
• Design and implement AI self-service applications with Google CCAI.
• Serve as a project lead for Google CCAI projects.
• Collaborate with project team on conversation design specifications.

Skills

Architecture and design experience

Experience with Google Dialog Flow ES/CX

Technical experience with Google Cloud CCAI

Proficient in Java

Proficient in Python

Excellent communication skills

Excellent communication skills

Education

Bachelor's degree

Tools

Google Cloud CCAI

Apigee

Vertex AI

REST API

SQL Server

Job description

A leading technology provider in the United Kingdom is seeking an experienced AI IVA / BOT Architect. This role involves leading AI self-service solutions and working closely with clients to deliver exceptional results. Candidates should have over 8 years of architecture and design experience, with expertise in Google Dialog Flow and Google Cloud CCAI. The position offers a competitive salary and benefits, emphasizing a strong focus on collaboration, communication, and project management.