Senior Aftersales Operations Lead: EV Projects & Data

BYD Europe; Hounslow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading EV manufacturer in Hounslow is seeking a Senior Operations Specialist to manage major aftersales projects, ensure operational excellence, and enhance service delivery. The ideal candidate must have at least 5 years of experience in automotive aftersales and a bachelor's degree in a relevant field. Responsibilities include coordinating project operations, data analysis, and collaboration with stakeholders. A competitive remuneration package, including holidays and pension, is offered as part of joining a mission to build a zero-emission future.

Benefits

Competitive remuneration based on experience

25 holidays plus public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Department & company wide teambuilding events

Qualifications

• 5+ years of experience in automotive aftersales, commercial vehicles, operations, or project management.
• Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment.

Responsibilities

• Lead or support the operational rollout of key programmes.
• Oversee daily aftersales operations and improve service efficiency.
• Prepare high-quality operational reports and performance analyses.
• Collaborate closely with key accounts and internal teams.

Skills

Multi-tasking

Microsoft Office proficiency

Data analysis

Stakeholder management

Communication

Education

Bachelor’s degree in Engineering, Operations, Business, or related fields

Tools

Excel

Power BI

PowerPoint

Job description

A leading EV manufacturer in Hounslow is seeking a Senior Operations Specialist to manage major aftersales projects, ensure operational excellence, and enhance service delivery. The ideal candidate must have at least 5 years of experience in automotive aftersales and a bachelor's degree in a relevant field. Responsibilities include coordinating project operations, data analysis, and collaboration with stakeholders. A competitive remuneration package, including holidays and pension, is offered as part of joining a mission to build a zero-emission future.