Senior Advisor, HR Knowledge Management & Operational Excellence

The Salvation Army in Canada; United Kingdom; Remote; GBP 48,000; Full time

Job summary

A charitable organization is seeking a Senior Advisor in HR Knowledge Management & Operational Excellence to drive HR initiatives and enhance service delivery. The role involves creating HR knowledge articles, implementing performance metrics, and supporting onboarding processes. The ideal candidate should have a Bachelor’s degree, strong HR experience, and hands-on knowledge of relevant platforms. Compensation ranges from $59,571.23 to $74,464.04, with further potential based on qualifications.

Qualifications

• 3 to 5 years of deep HR experience.
• Strong knowledge of HRIS and knowledge management.
• Experience in dashboarding and performance metrics.

Responsibilities

• Lead the creation and publish HR knowledge articles.
• Implement performance metrics and dashboards.
• Identify opportunities to streamline HR processes.

Skills

HR Knowledge Management

Process Improvement

Service Delivery Optimization

Communication Skills

Analytical Mindset

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow HRSD

Lean Six Sigma

Job description

Overview

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda, helping more than 2 million people each year with necessities such as food, clothing and shelter, and supporting people experiencing unemployment, addiction and family challenges. This is a faith- and values-based organization with a place for everyone to belong here.

Job Description

The Senior Advisor, HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives, operational performance metrics, and continuous process improvement. This role supports the development and maintenance of HR knowledge content, optimizes service delivery, and enhances onboarding and control processes within the HR Service Centre.

Key Accountabilities

• HR Knowledge Management: Lead the creation, review, and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs).
• Operational Excellence Strategy: Develop and implement performance metrics (KPIs, SLAs) and dashboards to monitor and improve HR service delivery.
• Process Optimization: Identify and execute opportunities to streamline, standardize, and enhance HR processes.
• Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times.
• Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements.
• HR Onboarding Support: Facilitate onboarding for new HR team members, including tools, technology, and ways of working.
• Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties.
• Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre.

Key Skills & Experience

• Bachelor’s degree in Human Resources or related field.
• 3 to 5 years of relevant, deep HR experience.
• Hands-on experience with Workday and ServiceNow HRSD (Human Resources Service Delivery) platforms.
• Lean Six Sigma or equivalent process improvement training.
• Strong knowledge management and HRIS capabilities.
• Excellent written and verbal communication skills.
• Analytical mindset with process improvement capabilities.
• High level of confidentiality and integrity.
• Experience in dashboarding and performance metrics.
• Ability to work independently and collaboratively.
• Understanding of The Salvation Army’s mission and values.

Compensation

• The target hiring range for this position is $59,571.23 to $74,464.04 with a maximum of $89,356.85.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Location: Canada (Remote)