Senior Admissions Coordinator and Pathway Tracker

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading NHS Trust in Cambridge is seeking a motivated Senior Admissions Coordinator to manage Oral and Maxillofacial Surgery waiting lists and track patient pathways. The role requires excellent administrative skills, a strong understanding of NHS targets, and the ability to work independently. Candidates should possess relevant educational qualifications and significant experience in healthcare administration. The position offers a supportive environment with numerous benefits, including opportunities for professional development.

Benefits

Reduced-cost bus travel

Subsidised parking

On-site leisure facilities

Flexible working arrangements

Qualifications

• Educated to A Level standard or equivalent.
• GCSE or Equivalent in English and mathematics.
• Demonstrable success in planning and managing waiting lists.
• Experience in liaising with independent providers / external agencies.
• Knowledge of NHS performance standards and initiatives.

Responsibilities

• Manage surgical waiting lists effectively.
• Liaise with staff and patients for scheduling.
• Ensure compliance with NHS targets.
• Track patient pathways efficiently.

Skills

Interpersonal skills

Negotiation

Time management

IT proficiency

Attention to detail

Education

A Level standard or equivalent

GCSE in English and mathematics

Tools

MS Office

Excel

EPIC

Access database

Job description

Senior Admissions Coordinator and Pathway Tracker

Closing date is 01 January 2026

An opportunity has arisen for a motivated Senior Admissions Coordinator to manage the Oral and Maxillofacial Surgery (OMFS) surgical procedure waiting lists and track patient pathways.

You will need to provide an efficient, effective quality administration service to patients and staff, as well as providing a full surgical booking coordinator role within the team. This will involve dealing with Adult and Paediatric patients, liaising with families / patients, hospital staff, arranging pre‑assessments and booking Inpatient Procedures.

You will be responsible for the comprehensive tracking of patients RTTs, therefore a knowledge of all NHS targets including 18 week and Cancer Pathways is desirable for this role.

You must be capable of working independently while exercising personal initiative and able to organise your workload to meet the changes in demand within the service.

Knowledge is desirable, but training on all aspects of the role will be given.

Main duties of the job

You will be responsible for the scheduling of Inpatient procedures, working closely with staff at all levels both internally and externally.

Proactively manage patient waiting times, registration and booking of all patients in line with Trust Policies and Procedures, National targets and paying particular attention to the 18 week Referral to Treatment targets and cancer targets.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note: internal applicants on permanent contracts can apply for this post as a secondment or fixed‑term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed‑term contract, you are able to apply for this as a fixed‑term position.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 1 January 2026.

Interviews are due to be held on 9 January 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Educated to A Level standard or equivalent
• GCSE or Equivalent in English and mathematics
• Evidence of continued development and lifelong learning

Experience

• Demonstrable success in planning and managing waiting lists
• Previous experience of working in healthcare or public sector
• Experience in liaising with independent providers / external agencies
• Success in working collaboratively across professions and services
• Experience managing and booking surgical waiting lists

Knowledge

• In depth knowledge of waiting lists and booking procedures
• Understanding of current waiting times targets
• Good understanding of patient confidentiality and data quality processes
• Sound knowledge of office procedures
• The importance of successful partnership working
• Comprehensive understanding of Medical terminology
• Knowledge of NHS performance standards and initiatives

Skills

• Well‑developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
• Ability to influence others positively and act as a role‑model within a small team
• Influencing clinicians and managers for service improvement
• Sound use of email and various IT packages at intermediate /advanced level, eg, MS Office
• Competent use of Excel at intermediate level
• Good time management and organisational skills to meet tight deadlines and work effectively under pressure and accurately
• Maintain a calm and professional manner when dealing with challenging people and distressed patients
• Prioritise own workload and help others to prioritise
• Ability to work for most part on own initiative and make appropriate decisions in absence of management
• Demonstrate attention to detail and produce work with consistent levels of accuracy
• Knowledge of and experience using EPIC to track patients
• Knowledge and experience using access database

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust