Senior Administrator

Wellspring Surgery; Bristol; On-site; GBP 80,000 - 100,000; Part time

Job summary

A busy primary care practice in Bristol is seeking a Senior Administrator to work 16-20 hours per week, mainly on Thursdays and Fridays. Responsibilities include supporting clinical triage, managing surgery communications, and coordinating schedules. The ideal candidate should have excellent communication skills, prior experience in a GP practice or NHS environment, and a minimum of GCSEs in English and Maths. This role is vital to ensuring the smooth operation of patient services in a supportive team environment.

Qualifications

• Experience working in a GP Practice or NHS environment.
• Ability to deal with vulnerable patients.
• Understanding of Health & Social Care terminology.
• Maintaining confidentiality in all situations.

Responsibilities

• Support clinical triage and administrative processes.
• Manage surgery email accounts and subject access requests.
• Coordinate clinical appointments and scheduling.
• Assist with NHS campaigns and patient communications.

Skills

Great communication skills

Excellent customer service

Team collaboration

Health and Safety awareness

Education

GCSE grade 4/C or above in English and Maths

Tools

EMIS or other electronic patient record

Job description

Wellspring Surgery is a busy and friendly primary care practice in Barton Hill, Bristol. The team work hard to work with and support the needs of our community.

We are recruiting 16-20 hours per week of a Senior Administrator on Thursdays and Fridays. We are looking to recruit someone who is happy to have a varied day and to learn a variety of administration tasks.

Main duties of the job

We are recruiting additional Senior administrator hours. Theideal candidate will already know aspects of primary care administration.

We are looking for someone with great communication skills, whois happy to help across administration and care navigation as needed.

The hours needed are on Thursday and Fridays.

About us

Wellspring Surgery provides primary care services to 11,000patients in diverse and vibrant Barton Hill and surrounding communities ininner-city Bristol. Wellspring Surgeryis a core teaching, training, and research practice. The team is very friendly and focused onsupporting the needs of our local community. Wellspring Surgery is an activeparticipant in the Bristol Deep End GP Network, a member of the Bristol InnerCity Primary Care Network and we work closely with our colleagues across theInner City and East locality.

We are committed to continually improving the patient and staffexperience of our services, recognising the barriers to access for ourpopulation and are currently focusing on triage and continuity of care.

The Surgery comprises 3 GPPartners, 9 salaried GPs and a fabulous and growing multi-disciplinary team ofNursing, Clinical Practitioner, Clinical Pharmacists, Podiatry, Mental HealthPractitioner, BDP and Social Prescribing. The surgery has a friendly and supportive administration and care navigation team.

For more information about the Surgery please visit our website: www.wellspringsurgerybristol.nhs.uk

Job responsibilities

General Duties May Include

• Clinical Triage support
• Surgery email account
• Subject Access Requests
• Death administration
• Clinical Co-ordination with appointment bookand room booking schedules
• Support team with informal verbal complaintsfrom patients
• Supporting administration and reception team asneeded with navigation
• Specific campaign/clinic co-ordination,administration of the clinic, booking patients and audit of clinic coding[allocated by campaign/ clinic]
• NHS national campaign planning e.g. Carersweek, mental health awareness day
• PPG admin
• Patient leaflets in waiting room
• Campaign delivery for example, Flu campaign:Liaising with nursing team on stock, loading nurse clinic screens, bookingclinics
• Excellent and timely communications withpatients including via text and Surgery website and email
• Docman 10 support
• Support delivery of Surgery workflow
• Connecting Care support
• Prescription cover as required
• Projects as identified and required by thebusiness

This jobdescription is not a complete list of duties, but is intended to give a generalindication of the range of work undertaken.It will vary over time as demands and priorities within the NHS change. Significant changes in the range of workundertaken will be made only after discussion with the post holder.

Person Specification

Qualifications

• GCSE grade 4/ C or above in English and Maths

Experience

• Experience of working in a GP Practice or NHS environment
• Experience of dealing with vulnerable patients
• Experience of being a helpful and friendly team member
• Experience of excellent customer service skills
• An awareness of Health and Safety within the workplace
• Knowledge and understanding of Health & Social Care terminology and familiarity with symptoms of medical conditions
• Understanding and maintaining confidentiality at all times
• Experience of working with EMIS or other electronic patient record

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.