Senior Admin: Compliance & Customer Support (Hybrid)

The Guinness Partnership; Oldham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent housing association in Oldham is seeking a Senior Administrator to support their Heating and Hot Water Team on a full-time, 12-month fixed-term contract. The ideal candidate will have extensive customer service experience, strong attention to detail, and proficiency in Microsoft Office. Responsibilities include monitoring contract performance, managing administration standards, and ensuring compliance. This role allows for hybrid working, combining office and home work.

Qualifications

• Experience of working to deadlines and targets.
• Demonstrates the Guinness Behaviours.

Responsibilities

• Monitor the performance of contracts and/or suppliers.
• Make recommendations for improvements in administration standards.
• Escalate data quality issues to manage risks to compliance.
• Produce accurate documentation and presentation materials.
• Work well under pressure and meet tight deadlines.

Skills

Customer service experience

Attention to detail

Ability to organise workload

Good oral and written communication

Excellent knowledge of Microsoft Office

Technically proficient in Microsoft Excel & Word

Education

Level 4 qualifications in English & Maths (or equivalent)

Job description

A prominent housing association in Oldham is seeking a Senior Administrator to support their Heating and Hot Water Team on a full-time, 12-month fixed-term contract. The ideal candidate will have extensive customer service experience, strong attention to detail, and proficiency in Microsoft Office. Responsibilities include monitoring contract performance, managing administration standards, and ensuring compliance. This role allows for hybrid working, combining office and home work.