Senior Account Project Manager

Liberty CL Recruitment; United Kingdom; On-site; GBP 50,000; Full time

Job summary

A growing family-run business in Chichester is seeking an experienced Key Account Project Manager to manage key client relationships and oversee product development projects. The ideal candidate should possess strong account management and project management skills, excellent communication abilities, and be highly organized to deliver exceptional service. This full-time permanent role offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong experience in account management or project management.
• Excellent communication, negotiation, and relationship-building skills.
• Highly organised with the ability to manage multiple projects simultaneously.
• Proactive problem-solver with strong attention to detail.
• Experience in manufacturing or product development is advantageous.
• IT literate with strong Microsoft Office skills.

Responsibilities

• Act as the main point of contact for a portfolio of key client accounts.
• Handle all client enquiries, complaints, and escalations.
• Manage customer re-orders, review costings, and maintain accurate system data.
• Lead the planning, execution, and delivery of client projects on time and within budget.
• Coordinate with internal teams, clients, and third parties to ensure successful delivery.
• Manage and resolve production or quality issues.
• Conduct post-project reviews and suggest improvements.

Skills

Account management

Project management

Communication skills

Negotiation skills

Relationship-building

Organisational skills

Problem-solving

Attention to detail

Microsoft Office

Job description

Job Title: Key Account Project Manager

Salary: circa £50,000

Contract: Full Time, Permanent

Location: Chichester

Liberty Recruitment Group are excited to be partnering with a growing family-run business which has a passion for quality, craftsmanship, and sustainability.

We are looking for an experienced Key Account Project Manager to join their team. Working with leading luxury brands, you will manage key client relationships, oversee new product development projects, and collaborate across multiple departments to ensure exceptional service delivery.

Responsibilities include:

• Act as the main point of contact for a portfolio of key client accounts.
• Handle all client enquiries, complaints, and escalations.
• Manage customer re-orders, review costings, and maintain accurate system data.
• Uphold strict confidentiality and represent the company positively at all times.
• Lead the planning, execution, and delivery of client projects on time and within budget.
• Prepare quotations and critical paths in line with client briefs.
• Coordinate with internal teams, clients, and third parties to ensure successful delivery of samples and finished products.
• Oversee initial production runs and conduct product inspections.
• Manage client order forecasts to support long-term business planning.
• Work alongside the new product development team to identify opportunities and propose new product initiatives.
• Organise and support meetings relating to new product development.
• Manage and resolve production or quality issues, balancing client expectations with business needs.
• Investigate customer complaints and provide effective resolutions.
• Conduct post-project reviews and suggest improvements.
• Monitor project budgets and produce accurate financial reports.
• Manage client legal documentation and negotiate SLAs.
• Identify opportunities to grow business within existing and new accounts.

To be successful in this role you will need:

• Strong experience in account management or project management.
• Excellent communication, negotiation, and relationship-building skills.
• Highly organised with the ability to manage multiple projects simultaneously.
• Proactive problem-solver with strong attention to detail.
• Experience in manufacturing or product development (advantageous).
• IT literate with strong Microsoft Office skills.

If you are an experienced Account Project Manager looking to join a dynamic, growing business where you can make a real impact, we would love to hear from you. Please get in touch to discuss this opportunity further.