Senior Account Manager

JDR Recruitment; Tamworth; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Account Manager to oversee operations across Solihull and Tamworth. This senior role requires strong experience in managing multi-site accounts, building client relationships, and driving successful delivery on recruitment strategies. The ideal candidate should demonstrate excellent communication skills, budget management, and a thorough understanding of UK recruitment legislation. A hands-on approach and ability to manage complexity is essential in this dynamic environment.

Qualifications

• Senior experience in managed services or high-volume recruitment.
• Proven multi-site account management experience.
• Strong knowledge of UK recruitment and employment legislation.

Responsibilities

• Lead on service delivery and client relationships across multiple sites.
• Manage recruitment forecasting and workforce planning.
• Ensure compliance with UK employment legislation.

Skills

Managed services experience

Client relationship management

Team leadership

Budget management

Strong communication skills

Problem-solving ability

Tools

Outlook

Word

Excel

Job description

Senior Account Manager

Location: Solihull and Tamworth (multi-site role) | Salary: Up to £38,000 DOE

The Business

Mach Recruitment provides on-site and branch recruitment solutions, supplying temporary and permanent labour at scale. We work in partnership with clients to deliver reliable, compliant, and cost-effective workforce solutions.

Our focus is on strong relationships, clear processes, and consistent delivery.

The Role

We are recruiting a Senior Account Manager to lead our automotive client account across two sites in Solihull and Tamworth.

You will take full operational and commercial ownership of the account. You will lead on service delivery, client relationships, workforce planning, and team performance.

This is a senior, hands-on role suited to someone who can manage complexity, drive standards, and develop long-term client partnerships.

Key Responsibilities

• Leading and developing on-site teams across both locations
• Owning the day-to-day and strategic client relationship at senior level
• Managing service delivery against agreed SLAs and KPIs
• Producing and presenting daily, weekly, and monthly performance reports
• Leading workforce planning and recruitment forecasting
• Managing volume attraction strategies, advertising, and local partnerships
• Overseeing candidate screening, compliance, and right-to-work checks
• Ensuring ethical and consistent interview and selection processes
• Managing inductions, onboarding, and training documentation
• Maintaining required staffing levels at all times
• Driving absence management and retention strategies
• Ensuring compliance with UK employment legislation and regulations
• Managing rotas, timekeeping, and behavioural standards
• Overseeing T&A systems and sign-in procedures
• Approving payroll hours, rates, and holiday payments
• Managing site stock levels and PPE in line with forecasts
• Monitoring market activity and competitor intelligence
• Managing budgets and maximising account profitability
• Identifying and promoting additional Mach services
• Leading worker engagement and wellbeing initiatives
• Representing Mach Recruitment professionally at all times
• Working closely with senior leadership, HR, and operations teams

Experience and Attributes

• Senior experience in managed services or high-volume recruitment
• Proven multi-site account management experience
• Strong knowledge of UK recruitment and employment legislation
• Demonstrated people management and team leadership skills
• Experience managing large temporary workforces
• Confidence dealing with senior client stakeholders
• Strong commercial awareness and budget management experience
• High attention to detail with large data sets
• A hands-on, delivery-focused approach
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision-making ability
• Ability to prioritise in a fast-paced environment
• Good working knowledge of Outlook, Word, and Excel
• Experience presenting to internal and external stakeholders
• Flexibility to travel between sites as required
• A proactive, driven, and accountable mindset

JDRCCJDR is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.