Senior Account Manager

HSBC; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global bank is seeking an experienced Senior Account Manager in Edinburgh. This role involves managing complex client relationships primarily in the Global Payment Solutions sector. Candidates should possess strong knowledge of cash management and exhibit excellent communication and interpersonal skills. Being fluent in a second mainline EU language is beneficial. The position allows for hybrid working, offering a competitive pay and benefits package, prioritizing diversity and inclusion in the workplace.

Benefits

Private healthcare

Enhanced maternity pay

Contributory pension scheme

Qualifications

• Strong knowledge of local and global cash management services.
• Proven ability to meet customer needs with a range of products.
• Excellent communication skills for presentations and stakeholder interaction.

Responsibilities

• Manage liquidity and cash management needs of a diverse client portfolio.
• Identify opportunities for client service excellence.
• Be accountable for client retention and revenue management.
• Provide analysis and recommendations to senior management.
• Collaborate cross-functionally to enhance client satisfaction.

Skills

Fluent in a second mainline EU Language (French, German, or Spanish)

Knowledge of cash management and clearing services

Strong communication skills

Interpersonal skills

Time management and organization skills

Job description

Benefits

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Senior Account Manager. Being fluent in a second mainline EU Language such as French, German or Spanish is beneficial.

The Senior Account Manager is responsible for the global satisfaction of a portfolio of Global Payment Solutions (GPS) clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries.

The Account Manager’s portfolio will be a mix of top tier, highly complex clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.

This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client.

In this role you will:

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.
• Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
• Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.
• Provide analysis and recommendations to senior management on client focus, attrition, and engagement.
• Engage and collaborate cross functionally with various internal partners (Operations, Technology, Sales, and the Relationship Manager) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.

To be successful in this role you should meet the following requirements:

• Fluent in a second mainline EU Language such as French, German or Spanish is beneficial.
• Strong knowledge of local and global cash management and clearing services, products, and techniques.
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services whilst managing client relationships.
• Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.

This role is based in Edinburgh with Hybrid working.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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