Senior Account Director (UEFA Ticketing and Sole & Exclusives)

Fuse; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A global agency is seeking an experienced Senior Account Director to manage key client accounts in London. You will lead a team to deliver ticketing and exclusive experiences during major events like UEFA finals. Strong project management and client relationship skills are essential, along with potential for occasional UK travel and onsite presence during events.

Benefits

Hybrid working model

Flexible working hours

Qualifications

• Experience in managing multiple direct reports and a large workforce onsite.
• Understanding of sports stadium operations is desirable.
• Experience in ticketing and hospitality management.

Responsibilities

• Manage a team to deliver ticketing and exclusive programmes for clients.
• Create client presentations and documentation as needed.
• Onsite presence for up to 14 days to oversee event delivery.

Skills

Project management

Client management

Stakeholder management

Financial processes

Excellent attention to detail

People management

Tools

Microsoft Excel

Job description

Senior Account Director (UEFA Ticketing and Sole & Exclusive)

London

Overview

Fuse is looking for an experienced Senior Account Director with client management, ticket management, rights activation and major events experience. You will report to a Director or Head of Major Events and will be the main senior point of contact and escalation across two key client accounts. The primary focus is on managing communications, requesting and approval processes and the delivery of the clients' tickets, hospitality and sole & exclusive activations across their match days. You will also have the opportunity to work with the wider Events team who will plan and deliver a 3-day guest programme for both clients across each of the four UEFA Club Competition Finals in May 2026.

Responsibilities

• Managing a team of Account Directors, Account Managers and Account Executives to deliver ticketing and S&E programmes for two clients, providing senior strategic support and planning.
• Manage multiple projects simultaneously, ensuring all deliverables are met and stakeholders are kept informed of progress. Utilize project management tools and methodologies to ensure efficient workflow and effective communication.
• Work closely with UEFA & TEAM (UEFA’s marketing agency) to activate through the season & Final.
• Be the day-to-day senior escalation point of contact with two global clients.
• Creation of client presentations and preparation of client documents, as necessary.
• Support teams from a senior strategic perspective in terms of planning of the UEFA Club Competition Finals.
• Begin initial planning across certain workstreams until workstream leads are on board.
• Planning and attending venue visits and client meetings, as and when necessary.
• Onsite presence for up to 14 days to oversee the delivery of the guest programmes in Istanbul & Leipzig.
• Oversee the accurate and timely financial reconciliation across all clients for both regular season and Finals (covering billing, third party costs and Fuse Fees).
• Develop detailed scopes of work for all projects, outlining deliverables, timelines, and resource requirements. Regularly review and adjust plans to accommodate changing circumstances and priorities, ensuring that all team members are clear on their roles and responsibilities.
• Identify opportunities within the teams and processes, and implement strategies to improve workflow and productivity. Streamline operations and foster a culture of continuous improvement.

Desired Skills & Experience

• Excellent project management skills and experience, across a range of sports and brands, with the ability to adapt as required.
• Excellent client, stakeholder and relationship management skills and diplomacy.
• Experience in managing multiple direct reports and a large workforce onsite.
• A working knowledge of sports stadium operations and football, desirable but not essential.
• Excellent attention to detail, yet ability to multi-task and think on your feet.
• Experience in marketing, specifically in managing partnerships, ticketing and hospitality.
• Experience with online ticketing portals and guest management systems preferred.
• Strong or advanced Microsoft Excel skills.
• A thorough understanding and comfortable in managing financial processes with strong numeracy and analytical skills.
• Strong reporting capability.
• Experience in managing mid to senior level clients and internal stakeholders.
• Experience of working with international clients would be a bonus, but not essential.
• Experience in people management and the ability to motivate and manage project teams.

Requirements

You need to have the ability and willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work. This is a full-time role and you must be eligible to work in the UK.

About the Agency

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. We are committed to supporting flexibility for our people and fostering collaboration, innovation, and teamwork. We operate a hybrid working model with core hours to support work-life balance.