Senior 3rd-Line Tech Support Analyst (Hybrid)

RSC; Woking; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global fast-food brand is hiring a third line support analyst based in Woking, UK. The role requires providing technical support to over 1000 restaurants, working closely with various teams to resolve issues and enhance restaurant technology. The position offers hybrid working, generous vacation days, pension contributions, and discounted meals. Ideal candidates will have technology passion, support desk experience, and strong communication skills.

Benefits

Hybrid working

Up to 11% company pension contributions

Fri-Yay finishes at 1pm every Friday

25 days’ holiday plus bank holidays

Bonus scheme linked to performance

Private healthcare and Digital GP access

Enhanced parental leave

25% off meals

Qualifications

• A proven passion for technology & the digital future with a willingness to learn new Tech skills.
• Demonstrate the ability to manage multiple stakeholders.
• Excellent customer service skills.

Responsibilities

• Provide 3rd level technical support to restaurants in the UK and ROI.
• Support other members of the Technology team regarding all restaurant systems.
• Resolve issues as they occur while documenting longer-term solutions.

Skills

Technical ability on IT engineering or networking

Support desk experience

Ability to manage multiple stakeholders

Microsoft Office suite experience

Job description

A leading global fast-food brand is hiring a third line support analyst based in Woking, UK. The role requires providing technical support to over 1000 restaurants, working closely with various teams to resolve issues and enhance restaurant technology. The position offers hybrid working, generous vacation days, pension contributions, and discounted meals. Ideal candidates will have technology passion, support desk experience, and strong communication skills.