Senior 3rd-Line IT Support & Implementation Engineer

MFK Recruitment; Reigate and Banstead; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is seeking a 3rd Line IT Support & Implementation Engineer. This role involves providing expert technical support, resolving complex issues, and delivering project work. The ideal candidate has over 7 years of experience in a technical helpdesk or MSP environment with strong skills in Microsoft technologies and networking. The position offers opportunities for growth in a fast-paced technical environment.

Qualifications

• Minimum 7+ years' experience within a technical helpdesk or MSP environment.
• Able to explain complex issues clearly.
• Advanced expertise with Microsoft technologies.

Responsibilities

• Act as the primary escalation point for technical queries.
• Support high-priority incidents and outages.
• Collaborate closely with Level 3 engineers.

Skills

Strong communication skills

Active Directory administration

Microsoft Azure expertise

TCP/IP understanding

Firewall experience

Troubleshooting networking queries

Tools

Hyper-V

VMware

Veeam

FortiGate

Cisco

SonicWall

WatchGuard

Job description

A leading technology services provider in the UK is seeking a 3rd Line IT Support & Implementation Engineer. This role involves providing expert technical support, resolving complex issues, and delivering project work. The ideal candidate has over 7 years of experience in a technical helpdesk or MSP environment with strong skills in Microsoft technologies and networking. The position offers opportunities for growth in a fast-paced technical environment.