Senior 2nd Line IT Helpdesk Lead - Growth & Training

Manpower UK Limited; Morley; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading technology services provider is seeking a Senior Helpdesk Advisor for their 2nd line support team in Morley. The role involves handling escalated IT support issues, requiring strong technical knowledge of Microsoft 365, networking, and Windows Server. This is a full-time position in a collaborative environment with opportunities for professional growth. Ideal candidates will have a minimum of 4 years of management experience and a solid background in technical support.

Benefits

Supportive team environment

Exposure to diverse technologies

Training and career development opportunities

Qualifications

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune).
• MUST have worked in an MSP environment.
• MUST have minimum 4 years experience in a management role.
• Experience with Windows Server.
• Good understanding of networking: VLANs, port forwarding, routing, switching.
• Proficient in Microsoft Office apps.
• Ability to troubleshoot and resolve technical issues quickly.
• Excellent communication and time management.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems.
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs).
• Support remote access tools and disaster recovery solutions.
• Monitor system alerts and respond to tickets via the helpdesk platform.
• Keep users informed on issue progress and planned outages.
• Escalate complex issues to 3rd line or field engineers.
• Log time accurately on support tickets.

Skills

Microsoft Office 365 knowledge

MSP environment experience

Windows Server experience

Networking knowledge

Technical troubleshooting

Communication skills

Time management

Self-motivation

Job description

A leading technology services provider is seeking a Senior Helpdesk Advisor for their 2nd line support team in Morley. The role involves handling escalated IT support issues, requiring strong technical knowledge of Microsoft 365, networking, and Windows Server. This is a full-time position in a collaborative environment with opportunities for professional growth. Ideal candidates will have a minimum of 4 years of management experience and a solid background in technical support.