Senior 2nd/3rd Line IT Support Engineer – On-site & Remote

Perfect Management Limited; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established IT solutions organization based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer. The ideal candidate will maintain high customer service standards while providing support via phone, remote access, and email. Responsibilities include diagnosing technical issues and mentoring colleagues. Candidates should have at least 3 years of similar experience and expertise in Microsoft operating systems and infrastructure technologies. This role offers an opportunity to deal directly with customer issues in a dynamic environment.

Qualifications

• At least 3 years of experience in 2nd and 3rd Line Support.
• Proficiency in Microsoft Server and Desktop operating systems.
• Experience with core Microsoft infrastructure technologies.

Responsibilities

• Maintain high customer service for all support queries.
• Provide telephone, remote, and email support.
• Diagnose and resolve technical issues to customer satisfaction.

Skills

Microsoft Server and Desktop operating systems

Core Microsoft infrastructure technologies

Backup technologies

Server hardware maintenance

Tools

Veeam

Acronis

Backup Exec

Job description

A well-established IT solutions organization based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer. The ideal candidate will maintain high customer service standards while providing support via phone, remote access, and email. Responsibilities include diagnosing technical issues and mentoring colleagues. Candidates should have at least 3 years of similar experience and expertise in Microsoft operating systems and infrastructure technologies. This role offers an opportunity to deal directly with customer issues in a dynamic environment.