Test Centre Administrator

PEOPLECERT; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading education technology provider is seeking a SELT Test Centre Administrator in Glasgow to manage LanguageCert exams. Responsibilities include ensuring compliance with testing standards, monitoring candidates, and managing onboarding processes. Candidates should have strong communication skills and experience in customer service, along with proficiency in English at a C2 level. The role offers comprehensive training and a competitive salary.

Benefits

Comprehensive training

Advanced technology tools

Competitive salary

Qualifications

• Proficient in English at a C2 level (C2 certification preferred such as LanguageCert C2 LTE or C2 IESOL).
• Advanced computer skills are advantageous.
• Demonstrated experience in customer service ideally within the education sector.

Responsibilities

• Monitoring candidates to maintain a secure testing environment.
• Conducting candidate onboarding, including verification checks.
• Timely documenting any irregularities or issues during tests.

Skills

Proficiency in English at C2 level

Strong communication skills

Advanced computer skills

Flexibility with working hours

Experience in customer service

Education

C2 certification preferred

ECDL Advanced certification

Job description

Description

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of the professional skills industry with a presence in more than 200 countries worldwide? If so this is your chance to apply now!

We are currently seeking a SELT Test Centre Administrator to run LanguageCert SELT exams in Glasgow.

The SELT Test Centre Administrator holds responsibility for the successful administration of LANGUAGECERT Secure English Language Tests (SELTs) in strict adherence to Home Office UKVI SELT contract requirements and UK regulatory obligations within the assigned Test Centre.

This role will facilitate and supervise the complete lifecycle of SELT testing sessions ensuring all activities align with PeopleCerts standards including its standardised systems procedures protocols and expectations for customer experience (SOPs).

Responsibilities

• Acquiring and maintaining in-depth knowledge of PeopleCerts UKVI SELT test delivery requirements and relevant regulatory guidelines.
• Ensuring a safe working environment and proactively addressing any health and safety concerns. Upholding security protocols to protect the integrity of the testing process and environment.
• Conducting candidate onboarding which includes welcoming candidates to the Test Centre, performing required security and verification checks upon arrival and managing the sign‑in/out process for the testing room.
• Monitoring candidates via direct observation CCTV review and by conducting regular walk‑throughs during tests to continually maintain a secure testing environment.
• Timely documenting any irregularities, issues or complaints and overseeing security by ensuring all locks and security systems are appropriately used.
• Enforcing both PeopleCert and Test Centre rules and regulations to maintain the integrity of the exam process, including ensuring candidates comply with personal belongings and prohibited items policies.
• Operating computer hardware and other equipment essential to the SELT test and Test Centre functions.
• Liaising with PeopleCerts Customer Service to resolve any candidate booking issues.
• Liaising with PeopleCerts representatives and other relevant stakeholders to ensure compliance with global testing standards.
• Actively participating in PeopleCerts quality assurance initiatives and audits, contributing to continuous improvement efforts and other organisational programmes aimed at maintaining high standards in service delivery.
• During quiet periods assisting and supporting PeopleCert colleagues with on‑site activities to promote and improve the delivery of testing.

Qualifications and Requirements

• Flexibility with working hours and willingness to cover shifts as needed.
• Proficiency in English at a C2 level (C2 certification preferred such as LanguageCert C2 LTE or C2 IESOL) or native speakers.
• Advanced computer skills: ECDL Advanced certification is advantageous.
• Strong communication skills with the ability to build trust and uphold strict confidentiality.
• Demonstrated experience in customer service ideally within the education sector.
• A solid understanding of the importance of maintaining corporate and ethical standards.

Background Checks and Security

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

For work on the SELT service in the UK background checks will include:

• Enhanced Disclosure Barring Service (DBS) check.
• Right to Work in the UK check (including nationality identity and place of residence).
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) as and when required by UKVI).
• Financial background check.
• Employment reference check.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and where SELT services are provided anywhere in the world (outside of the UK) the official language of the relevant country.

What We Offer

• Comprehensive Training: PeopleCert will provide you with extensive onboarding and ongoing training to help you succeed in your role.
• Advanced Technology: Work with the latest tools and technology to support your success and streamline your work.
• Competitive Salary: rewarding compensation that reflects your skills and dedication.

About PeopleCert

PeopleCert is a global leader in the assessment and certification of professional skills partnering with multi‑national organizations and government bodies for the development & delivery of standardised exams. Delivering exams across 200 countries and in 25 languages over its state‑of‑the‑art assessment technology PeopleCert enables professionals to boost their careers and realise their life ambitions.

Quality Innovation Passion and Integrity are the core values that guide everything we do.

Our offices in the UK, Greece and Cyprus boast a culture of diversity where everyone is different yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Application Information

Kindly submit your CV in English. All applications will be treated with strict confidentiality.