Security Team Leader

Anchor Group Services; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider in Southampton seeks a Security Team Leader to oversee the operations of the site security team. The successful candidate will be responsible for maintaining a high level of customer service, conducting patrols, and ensuring safety protocols are adhered to. A valid SIA Door Supervisor licence is required, along with experience in customer service and conflict resolution. This role offers varied working hours and competitive pay.

Benefits

Access to nationally recognised courses

Discounted SIA and First Aid training

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme

Reward and Recognition awards

Qualifications

• Full 5-year employment checkable history.
• Valid SIA Door Supervisor or Security Guard licence.
• Ability to work in a fast-moving environment.

Responsibilities

• Oversee operations of the site security team.
• Provide high level of customer service to visitors.
• Conduct patrols and maintain vigilance.

Skills

Customer Service experience

Conflict resolution

Excellent communication skills

Reliability

Punctuality

Education

Valid frontline SIA licence

Job description

Job Role: Security Team Leader

Working Hours: Varied schedule - average 42-48 hours per week

Pay: 13.93 per hour

Location: Marlands Shopping Centre Southampton SO14 7SJ

Reporting to: Contracts Manager

Overview

To support our continued growth an exciting opportunity has arisen at Anchor Group Services for an experienced Security Team Leader to join our established security team based at The Marlands Shopping Centre in Southampton.

As Security Team Leader you will be responsible for overseeing the operations of the site security team ensuring all tasks are completed to a high standard. You will be required to provide a high level of customer service to visitors in the centre complete patrols and remain vigilant at all times. The successful candidate must have a valid SIA Door Supervisor licence as a minimum and a CCTV Licence is preferred.

Duties include

• Protecting the clients property people and / or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
• Oversee all day-to-day security operations ensuring efficient service delivery and adherence to safety protocols.
• Ensure cleaning schedules are being followed. Manager contractor work permit procedures.
• Ensure all necessary health and safety inspections / patrols are completed to maintain compliance of site procedures. Reporting all incidents accidents damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
• Ensure all defects are reported.
• Actively maintain a safe helpful and secure environment for staff customers visitors and the Centres tenants.
• Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies reporting all cases

Requirements

• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
• Access to SIA and First Aid training at discounted rates with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24 / 7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Whats Next

If you would like to be considered for this position APPLY NOW and we will be in touch.

Other companies may call this role : Security Team Manager Security Team Supervisor SIA Supervisor Site Supervisor Contract Supervisor Team Leader Security Specialist Security Operative Patrol Officer Shopping Centre Security Officer Security Enforcement Officer SIA Security Officer

Within commuting distance of : Portsmouth Southampton Fareham Gosport Havant Waterlooville Eastleigh Hedge End Chichester Petersfield Winchester Andover and Basingstoke

Required Skills

• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Key Skills

• IT Help Desk
• CFA
• Excel
• Marine Services
• Bpcs

Employment Type: Full Time

Experience: years

Vacancy: 1

Hourly Salary Salary: 13 - 13