Security Shift Manager

Mitie; Greater London; On-site; GBP 37,000; Full time

Job summary

A prominent security services provider is seeking a Security Shift Manager for the Bentalls Shopping Centre in Kingston Upon Thames. The role involves providing exceptional leadership for the security team, managing operations, and ensuring compliance with safety standards. Ideal candidates will have strong communication skills and hold valid security licenses. The position offers a salary of £36,901.50 for a 42-hour workweek on a 4 on, 4 off shift pattern.

Qualifications

• Enthusiastic and committed to excellence.
• Excellent communication and relationship-building skills.
• Organised with robust judgment and prioritising ability.

Responsibilities

• Provide leadership in managing the Security Team.
• Communicate key issues affecting operations and customer service.
• Investigate and report on incidents and accidents.

Skills

Leadership

Communication

Incident reporting

Health and safety management

Team management

Education

Valid Door Supervisor licence

Valid PSS (CCTV) licence

Job description

Overview

SECURITY SHIFT MANAGER - THE BENTALLS SHOPPING CENTRE - KINGSTON UPON THAMES

Salary: £36,901.50 • 42 hours on a 4 on, 4 off shift pattern

Our values

Our values and behavioursDelivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
  • We are one Mitie: we work as one to deliver a seamless, unrivalled service.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do.
  • We go the extra mile: keeping things running smoothly, looking for better ways, and keeping promises.
  • Our diversity makes us stronger: everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business is our business: we are a partner trusted for our expertise.

Responsibilities

To provide exceptional leadership and direction in the management of the Security Team to support and manage centre operations during retailer trading hours. To provide clear and timely communication to all within the centre and management on key issues that affect business operation and customer service delivery. To represent the client, their Guests and retailers and ensure their interests are protected at all times.

• Live operation management of the MITIE Security Team covering: common/public areas, emergency and evacuation procedures, health, safety and welfare of security personnel, incidents affecting centre operations, building security and safety.
• Lead and direct security personnel on duty to ensure issues are dealt with correctly and promptly.
• Provide timely communication to the centre manager and MITIE management on incidents, serious incident tracking, absence & lateness reporting, officer misconduct, and incident logging through to completion.
• Investigate and report on incidents/accidents; liaise with retailers and other suppliers; manage personnel deployment in the Mall, Car Park and Service Yards; oversee officer allocation during events.
• Provide senior management support outside core hours as requested.
• Complete and check all accident and health and safety reports and entry to Safeguard; manage Centre Lock Down/Unlock; conduct weekly audits of security activities and equipment checks; ensure SOPs are followed and corrective actions raised where needed.
• Maintain standards of dress, safety and presentation; provide training and coaching to staff; ensure site training and signed Assignment Instructions; conduct 121s and appraisals; assist in recruitment for the security team.
• Arrange regular meetings with the Senior Security Team; handle day-to-day enquiries regarding centre security operations; develop relations with local agencies and services; perform other reasonable management or client requests.

Person Specification / Qualifications

• Enthusiastic, motivational, and committed to excellence; takes initiative and drives results.
• Organised with the ability to make robust judgments and prioritise; honest, transparent and consistent.
• Ability to gain and hold the respect of others; flexible with a can-do attitude.
• Excellent communication and relationship-building skills.
• Holder of a valid Door Supervisor licence.
• Holder of a valid PSS (CCTV) licence.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems of work or equipment that may affect service delivery or health and safety.
• Use all work equipment and PPE properly and report training needs to your Line Manager.

Information Security

• Ensure compliance with Mitie's information security procedures; proactively identify and report security risks to your manager.