Security Operations Manager

Mitie; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading security services provider in London is seeking a Security Operations Manager to oversee retail security teams. This role involves managing performance, ensuring compliance with policies, and providing training. Ideal candidates will possess strong organizational skills, a customer-focused attitude, and necessary licenses. Benefits include flexible lifestyle perks and career development opportunities.

Benefits

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Progression opportunities

Qualifications

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client focused attitude.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.

Responsibilities

• Manage the performance of a designated region.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies and manage recruitment.
• Provide training and support to the Officer team.
• Manage Officer Development Leads assigned to the region.

Skills

Organisational skills

Customer service

Communication skills

Teamwork

Flexibility

IT skills

Education

Level 3 apprenticeship in management development

Frontline Door Supervision or Security Guarding License

Job description

Overview

Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team, managing a portfolio of Retail stores in the London area.

The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all aspects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Responsibilities

• The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers.
• Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments.
• Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service.
• Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance.
• Manage the Officer Development Lead (s) assigned to the region.

Qualifications

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• Expected to hold level 3 apprenticeship in management development and working towards level 5
• A Full UK Driving licence is required

Benefits and career development

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without leaving your home. We offer financial wellbeing assistance through Salary Finance, including access to a portion of earned pay before payday and competitive loans.

When you join us, you'll receive a link to our flexible lifestyle benefits platform, Choices. Benefits may include up to five extra days' holiday each year, and options such as critical illness insurance, dental treatment or technology products at affordable costs.

We provide access to high street discounts from thousands of retailers, gyms and more through our MiDeals platform, a cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (potentially including free shares in Mitie).

Mitie Stars recognises employees' hard work, with monthly cash prizes and a year-end top prize of up to £10,000. Progression is a priority, with diverse training and development avenues and resources available to support your career growth.