Security Operations Centre Duty Manager (Nights)

Selfridges; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail company is seeking a Security Operations Centre Duty Manager (Nights) to oversee a 24/7 Security Operations Centre. The role includes managing operations, overseeing incident response, developing policies, and training personnel. The ideal candidate will have a background in retail security, possess relevant licenses, and excel in communication and leadership. This position offers an exciting opportunity to ensure security excellence across the organization.

Qualifications

• Experience in retail security and SOC management.
• Front line SIA licence and CCTV SIA Licence.
• Knowledge of compliance with statutory regulations.

Responsibilities

• Manage day-to-day SOC operations and monitoring.
• Lead incident management and crisis response efforts.
• Develop SOC policies, procedures, and standards.
• Recruit and train SOC personnel on security procedures.
• Collaborate with various management and external agencies.
• Control budget and report operational performance.

Skills

Leadership

Effective communication

Stakeholder management

Problem-solving

Knowledge of security strategies

Proficiency in IT and security systems

Job description

Security Operations Centre Duty Manager (Nights)

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.

Job Introduction

As Security Operations Centre Manager you will:

• Manage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations
• Responsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM
• Develop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms
• Lead on innovation by implementing controls and measures that reduce stock loss in all key locations
• Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations
• Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime
• Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice
• Prepare and control the budget for SOC operations, to ensure delivery of operational excellence
• Produce period reporting and analysis for the Senior Business Resilience Manager as required

A bit about you:

• A leader, who is naturally pragmatic, enthusiastic and motivational. You are able to influence and inspire change when necessary
• Experienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures
• A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary
• . You have front line SIA licence and CCTV SIA Licence
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis
• Proficient with IT, security systems and other communications
• Knowledgeable. You have a fill understanding of compliance with all associate statutory regulations and legislation
• An example of our values, a trusted and respected colleague

Selfridges