Security Officer/Concierge - Nights

Vigilant Security; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in Greater London is seeking proactive individuals for a full-time role focused on delivering a 5-Star guest experience. Candidates must have a SIA DS/CP licence and extensive customer service experience. Responsibilities include managing reception duties, engaging with visitors, and overseeing emergencies. The position offers a competitive pay rate of £14.74 per hour along with 28 holiday days per annum. This role requires flexibility for a recurring night and day shift pattern.

Benefits

28 days of holiday per annum

Competitive pay rate

Qualifications

• Extensive background in customer service.
• SIA DS/CP licence is essential.
• Must have a high standard for exceeding expectations.

Responsibilities

• Ensure a 5-Star experience for all visitors.
• Manage reception duties and lobby.
• Oversee emergency evacuations if required.

Skills

Customer service expertise

Proactive approach

Communication skills

SIA DS/CP licence

Team player

Job description

Always deliver a 5-Star guest experience. Provide a professional first impression and deliver beyond client/visitor expectations. Proactively ensure all visitors are welcomed into the building and experience the full customer journey. Reception duties and lobby management of visitors. Be seen as a visible, customer‑focused professional by being proactive and ensuring every person walking through the reception doors is not only greeted but welcomed into the building. Anticipate client and visitor requirements when entering the lobby. Always ensure a high level of engagement with visitors and guests and assist where required with any questions or providing relevant information. Actively engage with the VMS to accept guests and manage visitors/contractors. Manage lift operations and ensure that all deliveries and couriers are redirected to the loading bay and are not arriving at the reception. Assist the SM in completing incident reports to a high standard and ensure these are submitted within 2 hours of the incident. Oversee and manage any emergency evacuations as required. Work alongside other service providers to achieve shared client goals through a ‘one team’ approach. Ensure the reception area is kept clean and tidy, providing a safe environment for all. Always maintain a high security awareness.

We are seeking 2 proactive, enthusiastic individuals who have an extensive background and knowledge in customer service to provide a 5‑Star experience, while maintaining a subtle, yet visible, security presence within a building in Holborn. A SIA DS/CP licence is essential. This role requires an individual with an intuitive understanding of top‑tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate, friendly and welcoming approach. Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player. Holds a true passion for high standards and exceeding expectations in customer service delivery.

This is a full‑time role, working nights and days.

• 7 Nights 19:00 – 07:00
• 3 Days Off (Sat/Sun 07:00 – 19:00)
• Recurring shift pattern

We offer a competitive rate of pay of £14.74 and you will be entitled to 28 days of holiday per annum. At Vigilant Security we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines:

• Reception
• Concierge
• Security