Security Officer

Mitie Group plc.; Tipner; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the United Kingdom is seeking a Retail Elite Security Officer. This position requires a flexible approach to cover various shifts and locations. Key responsibilities include protecting customers and staff, providing exceptional security presence, and preventing anti-social behavior. Candidates must have retail security experience and hold a Frontline Security Guarding License. Excellent communication and conflict resolution skills are essential.

Qualifications

• Retail Security experience is crucial to the role.
• Must possess a Frontline Door Supervision or Security Guarding License.
• Conflict resolution training is essential.

Responsibilities

• Provide a reassuring and professional security presence.
• Proactively deter theft and criminal activity.
• Liaise with management and external agencies when necessary.

Skills

Team player

Excellent communication skills

Retail Security experience

Flexible approach to work

Conflict resolution skills

Education

Frontline Door Supervision or Security Guarding License

CCTV Licence

Tools

BWCCTV

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns. Pay rate is £12.36. Location: PO2

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.