Security & Customer Service Specialist - Retail

Mitie; Lancashire; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting. You will be a calm, professional presence, deter loss and respond to incidents while delivering high-quality service.

You will use store technology and mobile reporting tools to support operations, with a strong emphasis on customer care and teamwork. The role requires flexibility and commitment to safety and service every day.

Qualifications

• Excellent communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making ability.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain a visible security presence to protect customers, colleagues and stock.
• Respond to incidents, prevent loss and support safe store operations.
• Assist customers and colleagues with professionalism and care.
• Use store technology for reporting and incident management as required.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Customer service oriented

Job description

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting. You will be a calm, professional presence, deter loss and respond to incidents while delivering high-quality service.

You will use store technology and mobile reporting tools to support operations, with a strong emphasis on customer care and teamwork. The role requires flexibility and commitment to safety and service every day.