Customer-Facing Security Officer, Retail Experience

Mitie; Warmley; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

40+ hours per week guaranteed

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Recognition schemes

Mitie benefits, discounts and well‑be­

Job summary

M&S is seeking a Security Officer to fortify a premium retail environment. You will maintain safety, assist customers and colleagues, and contribute to a welcoming store experience. The role emphasizes professionalism, calm handling of incidents and collaboration with store teams.

This position offers industry-leading training, SIA licence renewal funding, and opportunities for progression within Mitie’s retail security operation, including staff discounts and benefits.

Qualifications

• 5 years trackable UK work history.
• Confident, professional and people-focused attitude.
• Ability to de-escalate and calmly handle incidents.
• Strong communication and customer-service orientation.

Responsibilities

• Maintain a safe and secure environment while contributing to the customer journey.
• Create a visible, welcoming and reassuring presence in store.
• Respond to incidents, theft and security concerns professionally.
• De-escalate situations calmly and respectfully; work with store teams.
• Deliver high standards of professionalism and customer service at all times.

Skills

Customer service

Communication

Professionalism

Emotional intelligence

Calm under pressure

People-focused

Tools

SIA licence renewal

Job description

M&S is seeking a Security Officer to fortify a premium retail environment. You will maintain safety, assist customers and colleagues, and contribute to a welcoming store experience. The role emphasizes professionalism, calm handling of incidents and collaboration with store teams.

This position offers industry-leading training, SIA licence renewal funding, and opportunities for progression within Mitie’s retail security operation, including staff discounts and benefits.