Retail Security Officer: Calm, Customer-Focused Leader

Mitie; Preston; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Join M&S as a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. This role suits people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting stores, people and products.

You’ll be a visible presence in-store, helping customers feel supported while preventing loss and responding to incidents. You’ll use store technology and body-worn cameras, staying flexible in a fast-moving retail

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible, customer-focused security presence in-store.
• Prevent loss and respond to incidents to keep staff and customers safe.
• Identify risks and support safe ways of working.
• Utilize store tech, mobile reporting systems and body-worn cameras.
• Collaborate with colleagues to sustain high standards and a positive environment.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Proactive mindset

Education

SIA licence

Job description

Join M&S as a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. This role suits people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting stores, people and products.

You’ll be a visible presence in-store, helping customers feel supported while preventing loss and responding to incidents. You’ll use store technology and body-worn cameras, staying flexible in a fast-moving retail