Retail Security Officer - Calm, Customer-Focused

Mitie; Urmston; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and take pride in delivering great service while protecting people, stores and products.

You will be a visible presence in-store, helping customers feel supported, while playing a key role in protecting the M&S environment and incident management with digital tools and body-worn cameras.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Five-year UK work history must be verifiable.

Responsibilities

• Maintain a visible security presence to deter loss.
• Assist customers and colleagues, delivering professional service.
• Respond to incidents and support safe working practices.
• Use store technology to support operations.

Skills

Strong communication

Customer service oriented

Calm under pressure

Proactive mindset

Decision making

Professional demeanor

Job description

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and take pride in delivering great service while protecting people, stores and products.

You will be a visible presence in-store, helping customers feel supported, while playing a key role in protecting the M&S environment and incident management with digital tools and body-worn cameras.