Customer-Focused Retail Security Officer

Mitie Group; Bradley Stoke; In loco; GBP 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Training and development

Retail security programmes

Share Incentive Plan

Life Assurance

Wellbeing support

Descrizione del lavoro

Marks & Spencer is seeking a Security Officer for a premium retail environment. You will maintain a safe and secure store while contributing to the customer journey and overall store experience.

Key duties include creating a welcoming presence, supporting customers and colleagues, and responding to incidents with calm professionalism. A flexible, customer-centric approach is essential for success.

Competenze

• Strong communication and people skills are essential for customer-facing security roles.
• Professionalism and emotional intelligence help manage diverse customer interactions.
• Confidence and sound judgement are needed to handle incidents calmly and effectively.
• A calm, positive approach under pressure supports safe store environments.
• Genuine desire to help customers and colleagues improves overall service.
• Pride in delivering high standards daily reinforces brand trust.

Mansioni

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, thefts and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Conoscenze

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence and judgement

Calm under pressure

Customer focus

Descrizione del lavoro

Marks & Spencer is seeking a Security Officer for a premium retail environment. You will maintain a safe and secure store while contributing to the customer journey and overall store experience.

Key duties include creating a welcoming presence, supporting customers and colleagues, and responding to incidents with calm professionalism. A flexible, customer-centric approach is essential for success.