Retail Security Officer - Customer Experience & Safety

Mitie; Cardiff; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Colleague discount

Training & development

SIA licence renewal

Benefits package

Job summary

M&S is seeking a Security Officer to help maintain a safe and welcoming store experience in a premium retail setting. You will contribute to the customer journey while protecting colleagues, stores and the wider M&S environment.

You will be part of the store team, delivering professionalism, reassurance and excellent customer service as part of one of the UK's trusted retail brands. Training and development support are provided.

Qualifications

• Excellent verbal and written communication abilities.
• Customer-focused mindset with a professional demeanor.
• Ability to de-escalate situations calmly and respectfully.

Responsibilities

• Create a visible, welcoming and reassuring presence in-store.
• Assist customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to deliver high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Job description

M&S is seeking a Security Officer to help maintain a safe and welcoming store experience in a premium retail setting. You will contribute to the customer journey while protecting colleagues, stores and the wider M&S environment.

You will be part of the store team, delivering professionalism, reassurance and excellent customer service as part of one of the UK's trusted retail brands. Training and development support are provided.