Customer-Focused Security Officer for Safe, Calm Stores

Mitie; Shrewsbury; Presencial; GBP 15 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Resumo da oferta

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in our store. You will stay alert in a fast-paced retail setting, respond to incidents, and use store technology to support operations while maintaining a calm, professional demeanor.

The role emphasizes strong communication, a proactive mindset, and a genuine commitment to keeping people and products safe, with a visible presence and team-focused attitude.

Qualificações

• Previous security experience preferred.
• SIA licence desirable though not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make sound decisions quickly.
• Genuine passion for customer service and keeping people safe.

Responsabilidades

• Operate in a fast-paced retail environment, staying alert and ready to assist.
• Create a welcoming store environment and deliver professional support to customers and colleagues.
• Help keep stores safe and secure by preventing loss and responding to incidents.
• Utilise store tech such as reporting systems and body-worn cameras to support operations.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Conhecimentos

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Ferramentas

Body-worn cameras

Descrição da oferta de emprego

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in our store. You will stay alert in a fast-paced retail setting, respond to incidents, and use store technology to support operations while maintaining a calm, professional demeanor.

The role emphasizes strong communication, a proactive mindset, and a genuine commitment to keeping people and products safe, with a visible presence and team-focused attitude.