Customer-Focused Retail Security Officer (SIA Supported)

Mitie; Prestatyn; Sur place; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Résumé du poste

M&S is seeking a Security Officer to help create a safe, welcoming and secure environment for our customers and colleagues in-store. You will be visible, assist customers and protect people, products and premises, delivering great service while maintaining security standards.

Role requires a calm, confident and professional approach, with the ability to respond quickly to incidents, support safety procedures and use store technology to report and manage events.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsabilités

• Maintain a visible security presence in-store
• Assist customers and colleagues, delivering professional support
• Prevent loss, respond to incidents and help with safety protocols
• Use store technology and reporting tools to document incidents
• Stay calm under pressure and act professionally in all situations
• Work with store colleagues to uphold high service and safety standards

Connaissances

Strong communication

Interpersonal skills

Calm under pressure

Customer service

Description du poste

M&S is seeking a Security Officer to help create a safe, welcoming and secure environment for our customers and colleagues in-store. You will be visible, assist customers and protect people, products and premises, delivering great service while maintaining security standards.

Role requires a calm, confident and professional approach, with the ability to respond quickly to incidents, support safety procedures and use store technology to report and manage events.