Retail Security & Customer Care Officer

Mitie; Bromborough; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

SIA licence renewal

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

M&S in the United Kingdom is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You'll be a visible presence, stay alert, and protect stores, people and products while delivering great service.

This role requires a calm, professional demeanor under pressure, strong communication, and a proactive approach to incident response. You’ll work with store teams to keep operations secure and use body-worn cameras and store tech to support daily tasks.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and responsive.
• Deliver professional support to customers and colleagues.
• Prevent loss, respond to incidents and identify risks.
• Use store technology and reporting systems to support operations.
• Maintain calm under pressure and act professionally in all situations.
• Work closely with store colleagues to maintain high standards.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Customer service

Team player

Flexibility

Digital literacy

Decision making

Tools

Body-worn cameras

Store technology

Mobile reporting systems

Job description

M&S in the United Kingdom is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You'll be a visible presence, stay alert, and protect stores, people and products while delivering great service.

This role requires a calm, professional demeanor under pressure, strong communication, and a proactive approach to incident response. You’ll work with store teams to keep operations secure and use body-worn cameras and store tech to support daily tasks.