Sea/Ocean Export Operator

First Choice UK; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in the UK seeks an experienced export manager to arrange collections and handle customer inquiries. The ideal candidate will have a minimum of 2 years of experience in sea/ocean exports, proficiently manage documentation, and ensure customer satisfaction through effective communication. This role requires attention to detail and a proactive approach to problem-solving.

Qualifications

• Minimum of 2 years' experience in export management.
• Experience with export documentation, bills of lading, and customs.
• Proven problem-solving skills in a customer service environment.

Responsibilities

• Arrange export collections for UK customers.
• Communicate effectively with customers and internal departments.
• Verify order details in the order management system.
• Liaise with operations and overseas offices for customer commitments.
• Monitor deliveries for timely completion.

Skills

Sea/ocean export experience

Attention to detail

Customer communication

Job description

Will be reporting to the department manager and be responsible for order management, dealing with customer enquiries, export documentation, bills of lading and work in close cooperation with our offices while servicing UK customers.

We are looking for a person who can add extra quality to our already highly skilled team.

Main purpose of Job

The main part of the job is to arrange export collections for our UK based customers with various task such as checking deliveries, instructing our customs department to issue customs documents, bills of lading + other administrational tasks. The job role includes but is not limited to, handling LCL, FCL shipments, entries, C of O's, liaising with shipping lines & co-loaders, hauliers & the wider customer base.

Key Tasks

• Timely and effective communication with Customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the clients Order Management System with customer booking details.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all Collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Provide KPI and reports both externally and internally where required.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

The successful candidate, must possess sea / ocean export experience, bookings, quotes, exports entries and producing bills of lading. Looking for someone who is highly motivated with a good attention to detail. A minimum of 2 years' experience.