Sea and Air Freight Import Operator

White Recruitment Construction; Altrincham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-established freight forwarding business is seeking an experienced Sea and Air Freight Import Operator to manage end-to-end import shipments. This role offers a stable office-based environment with strong emphasis on client communication and compliance standards. The ideal candidate will have proven experience in freight operations, preferably with CargoWise. This is an excellent opportunity for those looking to contribute to a growing operations team.

Qualifications

• Proven experience in sea and air freight import operations.
• Experience with CargoWise preferred.
• Organised and able to manage multiple files.
• Confident communicator with customers and suppliers.

Responsibilities

• Manage end-to-end sea and air freight import shipments.
• Handle quotations, bookings, customs clearance, and billing.
• Build strong relationships with clients through visits and calls.
• Collaborate with suppliers and carriers for competitive rates.
• Monitor customer activity and identify new opportunities.
• Accurately cost and invoice files, maintaining KPIs.
• Provide proactive updates to clients on shipment status.

Skills

Sea and air freight import operations

Client communication

Organisational skills

Detail-oriented

Tools

CargoWise

Job description

Sea and Air Freight Import Operator

Location: Greater Manchester, Manchester Airport

Salary: £28,000 – £35,000 + Package

We are currently working with a well-established freight forwarding business who are looking to recruit an experienced Import Operator to join their growing operations team.

This is a pure import role, offering stability, clear processes, and a supportive working environment.

The Role:

• End-to-end management of sea and air freight import shipments
• Handle quotations, bookings, pre-alerts, customs clearance, delivery, billing, and costing.
• Build and maintain strong relationships with clients, including regular visits and check-in calls.
• Ensure all company SOPs and compliance standards are adhered to.
• Collaborate with suppliers, carriers, and overseas agents to secure competitive rates and efficient solutions.
• Monitor customer activity, identify new opportunities, and take remedial action where required.
• Accurately cost and invoice files, maintaining KPI service standards.
• Provide proactive updates to clients on shipment status.

The Ideal Candidate:

• Proven experience in sea and air freight import operations
• CargoWise experience preferred
• Organised, detail-focused, and able to manage multiple files
• Confident communicator with customers and suppliers

This is an excellent opportunity for an experienced import professional looking for a stable, office-based role with a reputable business.