Schools ICT Officer - EAL11985

East Lothian Council; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government organization is seeking an ICT Officer to deliver high-quality technical support in schools. The role involves providing first-line IT support, assisting with mobile device management, and ensuring systems are ready for term. Ideal candidates will have at least HNC/SVQ Level 3 in a relevant discipline, experience in IT support, and strong problem-solving skills. This is an office-based role at John Muir House, with flexible working hours.

Qualifications

• Experience supporting Microsoft Windows and Google Chrome devices in an educational environment is highly desirable.
• Knowledge of ITIL processes is highly desirable.
• A current driving licence is required.

Responsibilities

• Provide first-line IT support to school and corporate staff from the Service Desk.
• Support configuration and management of mobile devices.
• Assist with technology rollouts and upgrades in schools.
• Maintain accurate records of IT assets.

Skills

Problem-solving skills

Strong communication skills

Organizational skills

Teamwork skills

Education

HNC/SVQ Level 3 in a relevant discipline

Tools

Mobile device management systems

Job description

Vacancy Information

Hourly rate of pay: £17.72 - £19.19

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start 1st January 2026.

Are you an IT professional with experience in a support environment, looking to join a friendly and collaborative team which delivers a full range of ICT support services? We have an excellent opportunity for an enthusiastic individual to provide essential technical support to both school and corporate users across East Lothian.

About the Role:

As an ICT Officer, you’ll be a key point of contact for staff in schools and council offices, delivering first-line technical support primarily from our Service Desk at John Muir House. You’ll handle support queries from a variety of sources, including the telephone, log and triage incidents, and assist with technology rollouts and projects. During school holidays, you’ll work alongside colleagues in schools, supporting hardware and software upgrades and refreshes, ensuring systems are ready for term.

What You’ll Do:

• Provide first-line IT support to school and corporate staff, mainly from our central Service Desk.
• Support the configuration, deployment, and management of mobile devices (tablets, Google Chrome devices, smartphones) using our management tools.
• Maintain accurate records of IT assets and update management systems.
• Support technology refreshes and upgrades, both in the office and on‑site in schools during holidays.
• Contribute to continuous improvement and excellent customer care.

What We’re Looking For:

• Calm, professional approach under pressure, with excellent problem‑solving and people skills.
• Experience supporting Microsoft Windows and Google Chrome devices in an educational environment is highly desirable; experience in a corporate setting is also highly valuable.
• Knowledge of mobile device management systems and ITIL processes is highly desirable.
• Strong communication, organisational, and teamwork skills.
• HNC/SVQ Level 3 in a relevant discipline or equivalent experience.
• A Disclosure Scotland check will be required (initiated at preferred candidate stage).
• A current driving licence.

Why Join Us?

• Be part of a collaborative, customer‑focused team.
• Gain experience across a wide range of technologies and projects.
• Support both education and corporate users, broadening your IT skills.

Please note that this is an office based role working out of our Headquarters at John Muir House, Haddington.

Job Details

To deliver high quality IT technical support in Schools, in accordance with Council policies, standards and procedures with a commitment to achieve best value. A key focus of this particular post is to configure, deploy and manage mobile devises using the Council’s mobile device management tools.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HNC or SVQ Level 3 in a relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
*(Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

PVG Membership
This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on [e-mail]

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on‑line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on‑line application form you can contact us for a paper application via the telephone number or email address above.