School IT Technician

Infosys Limited; Witham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A collaborative education service provider in the UK is seeking an Onsite IT Support Technician to provide technical maintenance and support to schools in Staffordshire, Birmingham, and Worcestershire. This role involves scheduled support, project assistance, and reactive IT troubleshooting. Ideal candidates should have strong customer service skills and an interest in IT. The job requires a full UK driving license and a vehicle, and it is a term-time only position.

Qualifications

• Strong customer service skills are essential for this role.
• An interest in IT and a desire to build a career in the field.
• Ideally, some qualification in IT though not essential.
• Must be willing to work term-time only.
• Requires a full UK driving license and access to a vehicle.

Responsibilities

• Provide scheduled technical maintenance and support for ICT in schools.
• Assist with larger installations in schools based on project plans.
• Deliver reactive IT support including calls, remote support, and site visits.
• Research and document development projects for team objectives.

Skills

Customer service skills

Interest in IT

Education

GCSE/A Level or equivalent

Job description

We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training; the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands‑on work experience in this field. This is a term‑time only role, so you will only work during the school terms, and the role is field‑based, so the right person for this role will also have a full clean driver’s licence and their own vehicle.

Responsibilities

• Provide scheduled technical maintenance and support for ICT to a set of schools.
• Involvement in larger installations in schools in line with documented project plans.
• Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
• Research and document development projects and procedures for the team in line with strategic objectives for the business.

Qualifications

• Strong customer service skills.
• An interest in IT and a career in this area.
• Ideally some form of qualification in IT (GCSE/A Level) or equivalent, although this is not essential.
• Happy to work term‑time only.
• Full UK licence with access to own vehicle.

Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you’ll be part of the fastest growing school‑to‑school support partner in England.