School Attendance Support Service Administrator / Coordinator

Opus People Solutions Ltd; West Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An administrative support firm in the West Midlands seeks a highly organized School Attendance Support Service Administrator to manage administrative processes for the Walsall Council. This hybrid role requires strong administrative skills, proficiency in Microsoft Excel, and excellent communication abilities. The position is temporary and involves working with schools to support the Attendance Support Service. Pay ranges from £14.82 to £16.07 per hour.

Qualifications

• Strong administrative experience in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage daily operations for the Prevention and Reintegration team.
• Draft clear and professional email communications.
• Ensure all information systems and records are accurate.

Skills

Administrative experience

Excellent communication skills

High level of organisation

Proficient in Microsoft Office

Ability to manage workloads

Confident in liaising with schools

Tools

Microsoft Excel

Job description

School Attendance Support Service Administrator / Coordinator

Rate of Pay : £14.82 - £16.07 per hour PAYE depending on experience.

Location : Hybrid basis (mainly home based)- you may be required to attend occasional review meetings within School's located within the Walsall Borough. You will be expected to work onsite at least 1 day a week within the Civic Centre Office within Walsall Town Centre.

Duration : Temporary basis, Term-Time, until March 2026 with potential to extend. Starting as soon as possible following successful interview and registration with Opus People Solutions.

Working Hours : Walsall Council are looking for 1 full time temporary worker and 1 part time temporary worker. Available hours are as follows :

• Monday - Friday, 8.30 / 9am - 4.30 / 5pm, 37 hours per week for Full Time worker.
• 22 hours per week for Part Time worker - days and hours are negotiable.

Opus People Solutions are recruiting on behalf of our Client, Walsall Council for a School Attendance Support Service Administrator / Coordinator on a temporary basis. For the Prevention and Reintegration team, they are seeking a highly organised and proactive Administrator / Coordinator to support them, within the School Attendance Support Service. The successful candidate will play a key role in managing administrative processes, coordinating service activity, maintaining accurate records, and ensuring effective communication with schools, internal teams, and external partners.

Key Responsibilities

• Administrative & Coordination Duties
  • Manage the daily operations for the Prevention and Reintegration team, ensuring smooth and efficient workflow.
  • Open, maintain, and close service logs and case files accurately and in a timely manner.
  • Attend panel meetings, take action on outcomes, and ensure all documentation is processed appropriately.
  • Prepare, send, and track letters, reports, and other formal documents.
• Communication & Correspondence
  • Manage shared mailboxes, including reading, prioritising, and responding to emails promptly.
  • Draft clear and professional email communications to schools, parents, and partner agencies.
  • Liaise directly with schools to gather information, provide updates, and coordinate necessary actions.
  • Handle incoming enquiries and provide accurate information or escalate issues where appropriate.
• Data & Systems Management
  • Create, update, and maintain spreadsheets and databases to track service activities, cases, allocations, and attendance.
  • Use Microsoft Excel confidently, including formulas, filters, formatting, and data organisation.
  • Ensure all information systems and records are accurate, up-to-date, and compliant with data protection requirements.
  • Manage scheduled visits for the team, appointments, and coordinate meetings for staff and panels.
• General Support
  • Maintain confidentiality and work effectively within safeguarding and information governance guidelines.
  • Proactively identify tasks that require attention and take appropriate action without prompting.
• Essential Skills & Experience
  • Strong administrative experience in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • High level of organisation and attention to detail.
  • Proficient in Microsoft Office, especially Excel.
  • Ability to manage workloads, diaries, and email inboxes efficiently.
  • Confident in liaising with schools and external agencies.
  • Ability to work independently and as part of a team.

Apply Now!

Send your CV directly to Niamh within the Industrial and Admin Team