Scheme Manager - Young Persons Service (Homelessness)

Glow; Stoke-on-Trent; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A regional charity organization is seeking a Scheme Manager to oversee a 24/7 Young Persons Scheme in Stoke-on-Trent. The role involves managing staff, ensuring the well-being of young clients, and leading service improvements. Ideal candidates will have a degree or equivalent experience, strong management skills, and a commitment to inclusivity. Benefits include flexible working, training opportunities, and health support.

Benefits

Discounts at high-street retailers

Discounted gym membership

Flexible working hours

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Experience in housing management.
• Experience of people management and HR processes.
• Full UK driving licence with access to own vehicle for work.

Responsibilities

• Oversee day-to-day management of accommodation service.
• Lead recruitment, selection and induction of new staff.
• Work as part of the management team and participate in on-call rota.

Skills

Management skills

Communication skills

Financial awareness

Project delivery

Education

Degree level qualification or equivalent experience

Job description

The role

You’ll manage the team at our 24/7 Young Persons Scheme. Ensuring that everyone has the right support, training and tools to work independently and confidently. You’ll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community.

The role is 37.5 hours, Monday to Friday; however these working hours could include weekends and other shifts to meet the needs of the business. You will also be required to manage additional schemes at different times to cover sickness and annual leave.

Job Requirements

• Oversee the day-to-day management of Concrete’s 24/7 young person’s accommodation service. This includes overseeing building management and building security.
• Lead on the recruitment, selection and induction of new staff and make sure each member of staff is supported and trained with a clear understanding of their responsibilities.
• Support and lead staff to ensure that a personalised, cost effective and high-quality housing management and support service is provided 24 hours a day, 7 days a week.
• Lead on referrals coming into the scheme. This may include working with external agencies through multi-agency panels.
• Oversee regular house meetings with residents and staff, making sure that the voice of lived experience is acted on.
• Work as part of the management team with other Scheme Managers and deputise on behalf of the Operations Manager (24/7 Schemes) where required. You’ll also participate in the management on-call rota.
• Lead on financial and administrative duties, such as budget control and accurate record keeping.

What We’re Looking For

• A degree level qualification, or equivalent experience.
• Experience in housing management.
• Experience of working on project delivery.
• Chartered Institute Housing (CIH) member or willingness to work towards it.
• Strong skills in self-awareness, self-management professionalism.
• Strong business acumen and commercial awareness.
• Excellent communication and negotiating skills.
• Experience of people management and HR processes.
• Experience of supporting financial processes including expense and invoice processing.
• Process development and improvement.
• Idea generation and implementation.
• Able to support a culture of continuous improvement.
• DBS check.
• Full UK driving licence with access to own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We'll be interviewing as we go, so may close the vacancy early if we find the right candidate.

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Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn’t Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• Flexible working to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave. You will also be entitled to time off for public holidays or paid days to take flexibly.
• My Day: use it for a birthday, time with family, or a day off to relax.
• Learning and development opportunities with onboarding, events, coaching, training courses and support with professional qualifications.
• Cycle to work scheme to purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Employee Assistance Programme with 24-hour phone counselling support, health advice and legal advice, 365 days a year, plus face-to-face options.
• Occupational Health services including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we are committed to an inclusive and diverse workplace and promoting equality for all. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.