Scheduling Team Leader

Zipwater; Dereham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water solutions provider in the UK is seeking a Customer Success Team Leader to oversee their Scheduling team. Responsibilities include managing operations, enhancing customer service, and collaborating with various teams for efficiency. Ideal candidates will possess strong leadership and problem-solving skills, and be passionate about continuous improvement. Benefits include 25 days annual leave, company sick pay, and a collaborative work environment.

Benefits

25 days annual leave + bank holidays

Company Sick Pay

Free onsite parking

Cycle to Work scheme

Market leading company pension

Life assurance

Employee rewards and discounts

24/7 access to Employee Assistance Programme

Discounted gym membership

Qualifications

• Proven track record in leading a high performing Scheduling team.
• Ability to deliver exceptional customer service and operational efficiency.
• Desire to drive continuous improvement and innovation.

Responsibilities

• Manage day-to-day scheduling operations.
• Drive performance and foster a customer-first culture.
• Collaborate with leaders across teams to ensure efficient resource allocation.

Skills

Leadership skills

Problem-solving skills

Exceptional communication

Job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamicCustomer Success Team Leaderto head our Scheduling team.

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

In this role, you’ll be responsible for managing day-to-day scheduling operations, driving performance, and fostering a collaborative and customer-first culture. You’ll work closely with other leaders across our Customer Experience and Field Operations Teams to ensure efficient resource allocation and continuous improvement.

Join us in our mission to give people instant access to clean, better-tasting water through our expertise in sustainability and service.

About Us:

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

• #1 eco-friendly and sustainable provider of premium drinking water
• 15 B fewer plastic bottles used globally each year thanks to Culligan products
• 1440 single-serve bottles saved annually from each new bottle-free cooler
• 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
• 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems

• A proven track record in leading a high performing Scheduling team

• Great leadership & problem-solving skills
• The ability to help deliver exceptional customer Service & operational efficiency
• The desire and passion to drive continuous improvement and innovation
• Exceptional communication skills to be relatable to all stakeholders

If this sounds like you, we'd love to hear!

• 25 days annual leave + bank holidays
• Company Sick Pay
• We offer a professional collaborative environment that is relaxed and focused
• Full training and continuous support with your team
• Free onsite parking
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life assurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme
• Well-being programs – including discounted gym membership
• Access to on-going learning and development with our online learning platform