SCC GM System Control Centre Coordinator

North West Ambulance Service NHS Trust; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A regional healthcare service based in Manchester is seeking a motivated individual for the role of Hub Coordinator. The position involves monitoring bed availability across Acute Trusts and managing patient transfer processes. Suitable candidates will possess an AMPDS or IHCD Operational qualification along with strong communication and problem-solving skills. This role requires flexibility for shift work, including evenings and weekends. Join a dedicated team contributing to essential healthcare services.

Qualifications

• Two years Operational or ECC experience is required.
• Ability to work effectively in a pressurised environment and maintain confidentiality.
• Flexible approach to work due to unsocial hours.

Responsibilities

• Monitor Acute Trusts and ensure accurate bed availability records.
• Respond to capacity issues or delays in patient transfer.
• Act as a key contact for NHS England and public health authorities.

Skills

Excellent verbal and written communication skills

Analytical and problem solving skills

Decision making

Planning and organisational skills

Ability to manage a heavy workload

Self-motivated with good time management skills

Education

AMPDS/Dispatch ECC or IHCD Operational qualification

Job description

Location - Parkway

Type - Permanent

Closing Date - 22nd Jan 2026

We are looking to recruit a highly motivated and flexible individual to join the GM System Control centre Hub Coordinator based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester working 18.75hrs on average per week.

Main duties of the job

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; to develop an understanding of bed availability and overall Acute Trust status -ensuring an accurate electronic record is maintained throughout the shift.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

The function is a key point of contact for NHS England, SCCs, Public Health England and Department of Health.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Person Specification

Qualifications and Education

• AMPDS/Dispatch ECC or IHCD Operational qualification.

Skills and Abilities

• Excellent verbal and written communication skills.
• Report writing abilities
• Ability to manage a heavy workload and work effectively during busy periods
• Analytical and problem solving skills
• Decision making
• Planning and organisational skills
• Self‑motivated with good time management skills

Knowledge and Experience

• An understanding of Capacity Management Systems
• Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
• Active involvement/understanding of roles within Major Incident.
• Two years Operational or ECC experience.

Personal

• Ability to work effectively in a pressurised environment and maintain confidentiality
• Ability to follow protocols and procedures
• Be smart and presentable
• Flexible approach to work due to the unsocial hours that the post requires

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North West Ambulance Service NHS Trust

Address

10 Greater Manchester Urgent and Emergency Care Hub S2