SAP Change & Training Analyst

Net Impact; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global IT services provider is seeking a Change and Training Consultant to lead transformation activities. You will engage stakeholders, manage change networks, and deliver training. Candidates should have over 4 years of experience in change management and strong communication skills. This position offers a flexible, home-based contract and generous benefits including 28 days of holiday and private medical insurance.

Benefits

Generous holiday allowance

Home-based contract

Private medical insurance

Cycle to work scheme

Electric car leasing option

Qualifications

• 4+ years in change management or training for large technology transformations.
• Experience supporting OCM and training in tech-driven environments.
• Led deliverables within OCM/Training on tech change programmes.

Responsibilities

• Lead change activities in IT transformation programmes.
• Manage change networks and support stakeholder engagement.
• Create and execute change action plans.

Skills

Communication skills

Analytical skills

Empathy

Proactivity

Coaching skills

Education

APMG Foundation

Job description

Overview

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider. We operate in more than 50 countries and provide premier SAP services from industry consulting to digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, we deliver quality outcomes across multinational and single-country contexts, with over 15,000 SAP experts across 31 countries.

Our Change Assurance Practice has grown consistently over the last 4 years. There is a significant market opportunity to help existing and new customers achieve digital transformation goals with change management and project-based training services. Our Change and Training Consultants support the growth of this line of business and contribute ideas to improve client and colleague benefits. On-the-job training is provided on the NTT DATA Business Solutions project toolset.

Job Summary

As the Change and Training Consultant you will be responsible for leading and managing change activities confidently across IT-led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change. You will apply relevant change activities as agreed within the relevant Statements of Work, using our proven methods for each implementation type.

Duties / Responsibilities

• Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
• Deliverables: Deliver high-quality business change deliverables on time as part of the project scope.
• Apply the change & training methodology to the project or programme, including but not limited to:
• Change Network Support: Establish and manage a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
• Impact Assessment Support: Assess the impact of the transformation, quantifying changes across organisational groups.
• Change Action Planning: Create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication and training interventions.
• Communication Planning: Support the creation and execution of a communications plan aligned with the project change strategy.
• Business Process Support: Update business process maps and develop standard operating procedures with business process leads.
• Readiness Assessment: Contribute to business readiness assessments, support project readiness tracking, and conduct surveys on the change process.
• Training Support for various training activities, including:
• Training needs analysis
• Training material development
• Course logistics and scheduling
• Train-the-trainer sessions
• End-user training delivery and feedback collection
• Technical Tools Support: Support the configuration of change management and training tools (e.g., LMS or survey tools) as required.
• Knowledge Sharing: Contribute to team development and enhancement of methodology practices; take responsibility for self-directed learning and advancing team skills.
• Contribute to practice development supporting or leading initiatives and/or supporting business development activities.

Qualifications

• APMG Foundation.

Required Skills / Abilities

Experience:

• 4+ years working in change management, training or organisation development with exposure to large-scale technology transformations
• Experience in supporting OCM and training delivery in technology-driven change environments
• Have led on specific deliverables within the OCM and/or Training on technology-driven change programmes
• Understand how different OCM and Training methodology components enable end users to adopt new ways of working smoothly

Skills

• Strong written and verbal communication skills, with the ability to present clearly and effectively
• Able to quickly analyse business processes and identify interdependencies across teams and functions
• Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes
• Ability to influence and manage diverse stakeholders across different levels of the organisation
• Skilled in coaching and empowering others to help themselves during change processes

Personal Attributes

• High personal drive, able to work independently with good judgment and initiative
• Strong problem-solving abilities
• Positive attitude, empathetic, and open to change
• Flexible and adaptable in a fast-paced environment, able to work under pressure and handle ambiguity effectively
• Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes
• Interest in ongoing learning

Benefits

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognitions such as the 2025 SAP Pinnacle Awards and the Top Employer Award 2025, we offer opportunities to impact client outcomes while growing your career. We provide a range of benefits to support well-being, career growth, and work-life balance:

• Home-Based Contract: Flexibility of a working-from-home contract subject to operational and project requirements.
• Generous Holiday Allowance: 28 days of paid holiday annually (pro-rated for part-time employees).
• Free Fridays Initiative: Additional 12 days off each year (one Free Friday per month; pro-rated for part-time).
• Financial Security: Group Life Assurance offering 4 times base salary.
• Pension Scheme: Employer pension contribution at 5%; min 4% contribution with option to increase.
• Income Protection: Group Income Protection plan
• Health and Well-being: Private Medical Insurance plan with family rates for L3+; additional benefits including 24/7 helpline and lifestyle support.
• Technology and Tools: Laptop and mobile phone for business and personal use.
• Wellness Initiatives: Cycle to work scheme
• Environmental Responsibility: Electric Car Leasing scheme option