Salesforce and Systems Officer. Job in Kensington And Chelsea Education & Training Jobs

GET FURTHER; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization is seeking a passionate Salesforce and Systems Officer to provide support for digital systems and enhance team productivity. The successful candidate will manage Salesforce users, optimize digital tools, and deliver training to team members. This role, reporting to the Operations and Systems Manager, plays a vital part in the charity's mission and growth. Ideal for someone eager to learn and contribute in a meaningful environment, where they can help disadvantaged learners achieve essential qualifications.

Qualifications

• Experience with Salesforce support and user management is essential.
• Ability to maintain clean data and generate reports.
• Experience in delivering training and supporting users with digital tools.

Responsibilities

• Manage Salesforce users, resolve issues, and support colleagues.
• Administer and optimise digital tools, ensuring smooth processes.
• Deliver training and create resources to enhance team confidence.

Skills

Salesforce management

Data maintenance

Training delivery

GDPR compliance

Tools

Salesforce

Digital tools administration

Job description

Each year, one in three students leave school without a standard pass in GCSE English and maths, rising to over half for disadvantaged young people. Without these gateway qualifications, individuals face barriers to further education, employment, and wellbeing.

Get Further exists to address this challenge. The charity delivers targeted interventions that help disadvantaged Further Education learners secure vital English and maths qualifications. These include the award winning GCSE Resit Tuition Programme, the Functional Skills Tuition Programme for those progressing toward apprenticeships, and specialist training and resources for FE teachers and leaders. Together, these programmes aim to improve outcomes and expand opportunities for learners who need it most.

To support this mission, Get Further is recruiting a passionate and proactive Salesforce and Systems Officer. This role acts as the first line of system support for the organisation and collaborates with the Salesforce Administrator to maintain and develop the charity's digital systems, helping the team deliver greater impact. Reporting to Operations and Systems Manager, this role is vital to our future growth and sustainability and it presents an opportunity to contribute to an exciting part of the charity which makes a real difference to the students we support.

Key Responsibilities

• Salesforce Support: Manage Salesforce users, resolve issues, maintain clean data and support colleagues with reports, templates and system updates
• Systems Administration: Administer and optimise digital tools, build forms and ensure smooth processes across the team
• Training and Support: Deliver training, create guides/videos and troubleshoot to help the team use systems confidently Other: Maintain GDPR compliance, prioritise safeguarding and work collaboratively to uphold an inclusive culture

This role includes on-the-job training and support for the right candidate to progress on the Salesforce trailhead and towards the administration certification, in a mission-driven, supportive environment.