Sales Team Leader

Involve Recruitment; Tipton; On-site; GBP 30,000; Full time

Job summary

A leading manufacturing company is seeking a Sales Team Leader to manage day-to-day operations of the sales admin team. The successful candidate will optimize sales processes, maintain key customer relationships, and support team development. This role offers a salary of £30,000 plus bonuses and benefits including 24 days holiday and gym membership.

Benefits

24 days holiday plus Bank holidays

Company pension

Reduced price gym membership

Employee assistance programme

Free parking

Qualifications

• Previous Sales Team Leader experience, preferably in manufacturing or engineering.
• Proactive mindset focused on service improvement.

Responsibilities

• Manage and support the sales admin team day-to-day.
• Monitor shared inboxes to ensure timely response to customer queries.
• Cover for staff during holidays and busy periods.
• Drive outbound call initiatives and maintain customer contact.
• Oversee pre-order and key accounts to meet customer needs.
• Conduct 1-2-1s and appraisals for team development.

Skills

Team leadership

Customer relationship management

Sales processes optimization

Proactive problem solving

Job description

Overview

Are you a confident, detail-driven Sales Supervisor looking to take ownership of a strong and personable sales support function? Involve Recruitment (Midlands) Ltd are working with a progressive and driven privately owed Manufacturing business to recruit for a Sales Team Leader! This role is responsible for managing the day-to-day operations of the sales administrators, keeping processes sharp, customers happy, and performance high. Salary - £30,000 plus quarterly bonus. Working hours are Monday to Thursday 8am to 5pm and Friday 8am to 3pm.

Benefits

• 24 days holiday plus Bank holiday and Christmas shut down
• Duvet days, Company pension, Company days out
• Reduced price gym membership, 24/7 employee assistance programme
• Bright HR benefits package and Free parking

Key Responsibilities

• Team Leader: Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time.
• Inbox Monitor: Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately.
• Hands-On Support: Step in to cover holidays or assist during busy periods, keeping service levels consistent.
• Customer Champion: Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact.
• Account Manager: Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are always met.
• Performance Manager: Carry out 1-2-1s and appraisals to support, coach, and develop your team.

Qualifications

For this role we are looking for someone with previous Sales Team leader experience ideally from manufacturing / Engineering, someone who is proactive and is constantly looking for ways to make processes / the service better!

How to Apply

If this sounds like you then please apply ASAP