Sales Team Leader

First Recruitment Group; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Stoke-on-Trent seeks a hands-on Telesales Team Leader to motivate and elevate team performance. This role requires interaction with the Telesales team, monitoring productivity, and providing coaching reports. You will be responsible for maintaining standards and achieving new business targets. Ideal candidates should have a Telesales background and prior team leadership experience. Join us to drive sales success in an inclusive work environment.

Qualifications

• Telesales background within a sales environment.
• Experience of leading a team.
• Internet Service Provider (ISP) background is beneficial.

Responsibilities

• Interact and motivate the Telesales team.
• Monitor productivity levels and report to the Sales Manager.
• Provide coaching reports based on performance metrics.
• Manage lunch and break rota for team coverage.
• Maintain individual performance files for Telesales agents.

Skills

Coaching and mentoring

Sales training

Performance monitoring

Team motivation

Data quality management

Job description

Hands‑on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.

Responsibilities

• Interact with and motivate the Telesales team; operate call coaching, call listening, second‑voice closing and sales training.
• Monitor productivity levels of the Desk Sales / Telesales team; report daily to the Sales Manager on areas for improvement.
• Provide coaching reports on staff daily, weekly and monthly based on metrics defined by Sales Operations.
• Manage lunch & break rota to maintain cover across core business hours 09:00‑17:30 Mon‑Fri; liaise with Sales Manager to manage FTE resources, holiday cover and phone coverage.
• Maintain individual performance files for each Telesales agent with weekly reports on areas of concern, excellence, coaching needs, attitude and standards.
• Assist Sales Manager to develop and execute sales booster days monthly to drive take‑up and exceed stated targets.
• Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
• Enforce and maintain standards within the office—dress code, attendance, timekeeping, personal phone usage, tidiness and behaviour standards.
• Hold a reduced % new business target to be achieved monthly; eligible for commission payment upon achievement.

Key Performance Indicators

• Maintain call & productivity statistics at team & individual level.
• Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
• Adhere to targets for FTE availability, staff cover during breaks and holiday periods.
• Continuously develop the sales teams—improve sales techniques, closing methods, conversion rates, reduce churn and increase retention.
• Accountable for maintaining adherence to standards within the sales team.

Experience

• Telesales background within a sales environment.
• Experience of leading a team.
• ISP (Internet Service Provider) background is beneficial.

Company Information

At First Recruitment Group we understand just how important it is to secure the right people. Our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.