Sales Team Leader

Gallagher; Royal Tunbridge Wells; On-site; GBP 26,000 - 32,000; Full time

Job summary

A global brokerage team is seeking a Team Leader for their New Business Insurance Team to manage a group of sales agents. This role involves motivating the team, analyzing performance metrics, and ensuring high customer satisfaction. Candidates should have prior experience in insurance or financial services and possess strong leadership and communication skills. The role offers a competitive salary of £26,000 - £32,000 with various benefits including holiday, pension, and professional development opportunities.

Benefits

25 days holiday

Pension

Life insurance

Training opportunities

Gallagher Premiership Rugby Tickets

Employee referral scheme

Qualifications

• Must have proven experience working in insurance or financial services.
• A proactive, solution-focused mindset with a flexible, can-do attitude.
• Strong interpersonal skills to connect and build trust across all levels.

Responsibilities

• Manage a team of 4 new business sales agents to deliver results.
• Handle inbound/outbound activity efficiently and manage call queues.
• Coach and mentor team members while celebrating achievements.

Skills

Leadership

Problem-solving

Communication

Coaching

Time management

Education

Experience in insurance or financial services

Job description

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our New Business Insurance Team.

Supervises a team of employees who receive telephone calls from customers or potential customers and also has their own workload. Responsible for the daily activity of call centre policies and procedures. Ensures quotas for service volume and timeliness are met. Familiar with a variety of insurance sales concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

How you\'ll make an impact

Summary of the role:

In this role, you will be managing a team of 4 new business sales agents who are all currently performing to an impressive standard! Some of your main responsibilities will be:

• Motivating, developing, and empowering a high-performing team of Sales Agents to deliver results and exceed targets.
• Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
• Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone\'s full potential.
• Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.
• Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
• Collaborating with the Sales & Service Manager to shape sales strategies, identify new opportunities, and stay ahead of market trends.
• Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance.
• Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment.
• Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.

Benefits

Benefits:

• A generous base salary of £26,000 - £32,000 DOE plus bonuses.
• Monday – Friday, 8 hour working day between 9am – 5pm
• Benefits include 25 days holiday, pension, and life insurance.
• Training opportunities, fully funded qualifications, and learning and development courses.
• Progression opportunities.
• Department events.
• Fun, positive work culture.
• Gallagher Premiership Rugby Tickets.
• Gallagher Benefits Choice Portal.
• Employee referral scheme.

About You

Skills and Experience Required/Desired:

• Candidates must have proven experience working in insurance or financial services.
• A proactive, solution-focused mindset with a flexible, can-do attitude.
• Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership.
• Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
• A natural leader with the ability to motivate others and drive performance through strong people management.
• Highly organised and self-motivated—skilled at prioritising, meeting deadlines, and delivering results under pressure.
• A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.