Sales Support - Senior Coordinator

National African-American Insurance Association (NAAIA); Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A reputable workforce consulting firm in England is seeking a Sales Support - Senior Coordinator to provide comprehensive support to the UK Product CRM Team. The role involves sales analysis, coordinating client requests, and maintaining vital documentation. Ideal candidates will possess strong analytical skills, proficiency in Excel and PowerPoint, and a detail-oriented approach. This position offers competitive salary and benefits in a collaborative environment. Flexibility for remote work is also included.

Benefits

Competitive salary with bonus potential

Comprehensive benefits package

Collaborative team culture

Qualifications

• Ability to interpret sales data and generate meaningful reports.
• Experience managing multiple tasks simultaneously.
• Prior knowledge of career products is advantageous, but training provided.

Responsibilities

• Provide comprehensive support to the UK Product CRM Team.
• Assist with sales analysis and deliver actionable insights.
• Coordinate client requests and liaise with relevant departments.
• Prepare materials for Quarterly Business Reviews.
• Maintain the monthly sales forecast spreadsheet.
• Organize and save contracts and materials.
• Support marketing initiatives for client engagement.

Skills

Strong analytical skills

Advanced proficiency in Microsoft Excel

Proficient in Microsoft PowerPoint

Detail-oriented and highly organized

Excellent communication skills

Interest in Artificial Intelligence

Ability to work collaboratively

Experience in invoicing or contracting

Job description

Sales Support - Senior Coordinator

This is a hybrid role that requires working at least three days a week in the office.

We will count on you to:

• Provide comprehensive support to the UK Product CRM Team in daily operations.
• Assist with sales analysis across all accounts managed by the CRM Team, delivering actionable insights.
• Coordinate client requests efficiently with the Analytical Support Team to ensure timely and accurate responses.
• Coordinate invoicing and contracting processes, liaising with relevant departments.
• Prepare materials for Quarterly Business Reviews (QBRs), facilitating effective client communication.
• Update and maintain the monthly sales forecast spreadsheet, ensuring data accuracy.
• Organize and save contracts and product-related materials to the shared drive, maintaining document integrity and accessibility.
• Support marketing initiatives to enhance client engagement and product visibility.
• Maintain and grow account relationships to position Mercer as a preferred vendor.

What you need to have:

• Strong analytical skills with the ability to interpret sales data and generate meaningful reports.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Proficient in Microsoft PowerPoint with a creative flair for presentation design.
• Detail‑oriented and highly organized, capable of managing multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a client‑centric mindset.
• Interest in Artificial Intelligence and its applications within CRM.
• Ability to work collaboratively within a team and coordinate across multiple stakeholders.
• Experience in coordinating invoicing, contracting, or similar administrative functions is a plus.
• While prior knowledge of career products is advantageous, comprehensive training will be provided.

Why join our team:

• Competitive salary with bonus potential.
• Comprehensive benefits package.
• The opportunity to join a globally recognised leader in workforce consulting and data solutions.
• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture with professional development opportunities.

If you are ready to take on the challenge, gain valuable experience in a dynamic environment, and have the opportunity to develop your career with an international industry leader, - please send your CV in English and let's talk!

About Mercer

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realise their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

EEO Statement

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Work‑style Information

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.