Sales Support Executive

Trapeze Recruitment Services Ltd; Margate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Sales Support Executive to provide administrative support to sales teams. The role includes managing customer enquiries, maintaining accurate records, and reporting on sales performance. Candidates should be proactive, organized, and have strong Excel skills. This position offers a hybrid working model with set hours.

Qualifications

• Effective in planning time and work schedules.
• Willing to act on own initiative while considering team dynamics.

Responsibilities

• Provide administrative support to sales teams.
• Manage customer enquiries and after-sales support.
• Maintain customer records and databases.
• Perform campaign performance and sales reporting.
• Handle invoice and dispute management.

Skills

Pro-active and enthusiastic self-starter

Good communication skills

Good organisation skills

Attention to detail

Thorough knowledge of Excel

Tools

Microsoft Office

Job description

Overview

Summary of the Sales Support Executive

Working for a globally recognised brand you will provide accurate and timely administrative support to the sales teams.

This role offers hybrid working and the hours are Monday to Thursday 08:30 - 17:00 (30-minute unpaid break) and Friday 08:00 to 14:00 (no break).

Responsibilities

• Answering and resolving customer enquiries via email, phone, and other channels, and providing after-sales support ensuring first class customer service
• Catalogue Management ensuring a high degree of accuracy with listings
• New Item set-up in accordance with product release timelines
• Updating and maintaining customer records and internal databases
• Upload of images and video content
• Arrange for samples, POS and other relevant marketing requests to be fulfilled
• Invoice and dispute management
• Campaign performance and sales reporting
• Inventory Management
• Work on ad hoc administration requests to support with the national and export team
• Attend conferences, exhibitions and events where/if required

Key Skills and Experience

• Pro-active and enthusiastic self-starter
• Good communication and organisation skills
• Must have the ability to plan time and work schedules effectively
• Willing to act on own initiative and take decisions, but conscious of their role within the team framework
• Attention to detail
• Thorough knowledge of Excel and wider Microsoft Office suites

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained