Sales Support / Customer Service Specialist

HARRISON PURSEY MEDIA SPECIALISTS; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-profile Scandinavian textile company in London seeks a Sales Support Specialist. The role involves supporting sales representatives and key account managers, managing client queries, and providing excellent customer service. Ideal candidates will have industry experience in textiles, strong communication skills, and proficiency in Microsoft Office. This position offers a great working environment and benefits including healthcare and pension contributions.

Benefits

Vitality healthcare

BUPA dental

9% pension contribution

Performance-based bonus

Qualifications

• Industry experience in a similar role is essential – ideally in textiles.
• Proven ability to take projects from start to finish.
• Excellent time management skills and attention to detail.
• Fluent English – written and spoken communication skills.
• Good knowledge of Microsoft Office suite.

Responsibilities

• Provide internal support for Sales Representatives & Key Account Managers.
• Answer client queries and assist with stock checks.
• Collaborate with the team to resolve issues and improve processes.
• Communicate project information to sales and Project management team.
• Manage internal and external documents.

Skills

Project management

Customer service

Time management

Communication skills

Data entry

Problem solving

Tools

Microsoft Office

Job description

Overview

Fantastic opportunity to join this high-profile Scandinavian textile company who are looking for somebody with experience of working in Sales Support or Sales Admin within the interiors/A&D sector. Known for producing contemporary high quality design textiles for architecture, design and furniture, often collaborating with top designers and architects worldwide.

Their beautiful London showroom serves as a hub for architects, designers and clients to view their extensive range of textiles and design solutions as well as being a venue for design industry events.

Key responsibilities

• To provide internal support for Sales Representatives & Key Account Managers and provide excellent customer service to clients contacting the office.
• Place and respond to sample requests, assist with stock checks and technical queries
• Problem-solve and collaborate with the internal team to resolve issues and improve processes
• Answer specific client queries about the performance and limitation of the product ranges, distribute appropriate technical data on request
• Work with specifiers to maximize specifications and look for cross-sell possibilities with all project opportunities
• Communicate project information to the sales and Project management team
• Take responsibility for management of internal and external documents
• Take site visits and meetings as required, including assisting with client presentations

Required Skills and Experience

• Industry experience in a similar role is essential – ideally in textiles
• Proven ability to take projects from start to finish
• Excellent time management skills, natural attention to detail and the ability to work on initiative
• Professional communication skills to include fluent English – written and spoken
• Excellent keyboarding skills/data entry skills and a good knowledge of Microsoft Office suite
• Flexible and able to handle multi-tasking and problem solving
• Learning agility with a talent for creating ideas and improvements

Additional information

This role offers plenty of opportunity for input and involvement in a lovely working environment with a supportive, encouraging culture and a brand to be proud to work for.

Hours: 9:00-5:30 Monday – Thursday, 9:00-5:00 Friday, based in the London showroom.

Benefits: Vitality healthcare, BUPA dental, 9% contribution to pension, performance based bonus after 1 year

Start date: ASAP