Sales Support Co-Ordinator

Optima Recruitment; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment consultancy in Leatherhead is looking for a dedicated individual to ensure smooth communication between customers, suppliers, and engineers. In this varied administrative role, you will handle inquiries, process orders, and resolve delivery issues. Successful candidates will possess strong numeracy skills, attention to detail, and a professional phone manner. This position offers a competitive salary of up to £30,000 and an excellent benefits package, including full training and support.

Benefits

Excellent benefits package

Full training

Qualifications

• Administration experience is required.
• Must demonstrate strong numeracy and attention to detail.
• Clear and confident communication is necessary.

Responsibilities

• Handle phone and email enquiries regarding technical and order queries.
• Liaise with customers, suppliers, and engineers.
• Process orders generated by the service department.
• Raise customer quotes and obtain costs.
• Resolve delivery issues with carriers.

Skills

Proficient with Microsoft Word

Proficient with Excel

Strong numeracy

Attention to detail

Clear communication

Professional phone manner

Flexible and adaptable

Calm under pressure

Collaborative team player

Job description

We are looking for someone to play a key role in ensuring smooth communication between customers, suppliers, and engineers.

Your main responsibilities will include:

• Handling phone and email enquiries regarding technical / orders queries
• Liaising with customers, suppliers and engineers.
• Processing orders generated by the service department.
• Obtaining costs and delivery times
• Raising customer quotes
• Carrying out calculations based on supplier prices both in the UK and Worldwide
• Liaising with suppliers and engineers regarding technical enquiries
• Resolving delivery issues with carriers and ensuring deadlines are met
• Liaising with carriers to resolve delivery issues when required
• Providing progress updates with regards to orders and deliveries
• Keeping accurate records of enquiries, orders, and quotes for easy team access

Why Join Us?

• Excellent benefits package
• Up to £30,000
• Monday to Friday (normal office hours)

What We're Looking For

• Proficient with Microsoft Word and Excel
• Administration experience
• Strong numeracy and attention to detail
• Clear, confident communication and a professional phone manner
• Flexible, adaptable, and calm under pressure
• A reliable, collaborative team player

Ready to Apply?

If you're looking for a varied role where your skills will be valued, and you'll receive full training and benefits, we'd love to hear from you.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice.

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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