Sales Support

Trinity Resource Solutions; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent B2B solutions provider is seeking a Sales Support Coordinator in London to manage export documentation and support sales operations. The ideal candidate will possess strong skills in sales support and export compliance, with knowledge of UK and European regulations. This role offers a hybrid working model, emphasizing proactive communication and collaboration with internal teams to ensure seamless order fulfillment and compliance. Join a dynamic environment where your expertise can significantly enhance operational excellence.

Benefits

Hybrid work model

Opportunity for professional growth

Qualifications

• Strong experience in sales support and export documentation within a B2B environment.
• Knowledge of UK & European export law and documentation requirements.
• Experience with CRM/ERP systems.

Responsibilities

• Provide proactive support to the sales team and international clients.
• Manage customer enquiries via email and telephone.
• Prepare, review and manage all export documentation.
• Ensure compliance with current UK & European export laws.
• Input and manage customer orders in the CRM/ERP system.

Skills

Sales support and export documentation

Excellent communication skills

Organisational skills

Proactive approach

Tools

MS Dynamics

Job description

Sales Support Coordinator Export Documentation Specialist (3 days per week onsite) Hybrid Working B2B Solutions

Are you an organised, proactive professional with a passion for international trade and excellent customer support? We’re looking for a Sales Support Coordinator to join a dynamic B2B team that delivers high-quality solutions across the UK and Europe.

This is a key role supporting sales operations with a particular focus on UK and European export law, regulations and documentation ensuring seamless delivery of orders from order entry through export compliance to shipment.

What You’ll Be Doing

Sales Support & Coordination

• Provide proactive support to the sales team and international clients from order receipt to completion.
• Manage customer enquiries via email and telephone with professionalism and urgency.
• Work closely with internal teams sales, logistics, finance and warehouse to ensure timely order fulfilment.

Export Documentation & Compliance

• Prepare, review and manage all export documentation in line with UK and EU regulations (commercial invoices, packing lists, certificates of origin, export declarations).
• Ensure compliance with current UK & European export laws and documentation standards.
• Work with freight forwarders, customs brokers and logistics partners to support export processes.
• Stay up-to-date with changes in trade legislation, advising internal stakeholders accordingly.

Order Processing & Systems

• Accurately input and manage customer orders in the CRM/ERP system (experience with MS Dynamics is highly valuable).
• Maintain accurate records of export compliance and documentation in line with audit and regulatory requirements.
• Monitor and report order status to internal teams and customers.

Who We’re Looking For

• Strong experience in sales support and export documentation within a B2B environment
• Knowledge of UK & European export law and documentation requirements
• Experience with MS Dynamics or similar CRM/ERP systems
• Excellent communication and organisational skills
• A proactive, detail-oriented approach with an ability to manage multiple priorities
• Comfortable working 3 days per week from the London office

Bonus / Nice to Have

• Previous experience in furniture, interior solutions, manufacturing, or project-based B2B sectors
• Familiarity with international logistics, customs processes and freight coordination

Why This Role Is Exciting

• Be at the heart of a respected furniture solutions business shaping workspaces and learning environments across the UK and Europe.
• Use your export law knowledge to make a real impact on customer satisfaction and operational excellence.
• A hybrid work model with flexibility and a supportive sales team environment.
• Opportunity to grow in a role that bridges sales, compliance and international operations.

If you thrive in a fast-paced commercial environment and enjoy being a key part of cross-functional coordination especially where export compliance meets customer service excellence we’d love to hear from you.