Sales & Service Team Manager

B&Q; Scunthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer is seeking a Sales & Service Team Manager to create an inclusive, high-performing team. This role involves leading store operations, shaping customer experiences, and driving service excellence. Ideal candidates will have a passion for customer service and sales, with excellent leadership and coaching skills. B&Q offers a competitive salary and benefits including a Company Bonus Scheme and employee wellness programs. Join us in creating a welcoming environment while striving for continuous improvement.

Benefits

Company Bonus Scheme

ShareSave options

Payroll giving

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Obsessed about our customers and listening to them.
• Loves sales and winning.
• Well planned and organised, with the ability to prioritise.
• First thought is to lead and coach, not jump in.
• Confident to agitate when needed and deliver feedback.
• Excited by leading a large diverse team.

Responsibilities

• Lead store operations and shape customer experience.
• Inspire the team towards the 'Make Every Customer Count' agenda.
• Oversee service excellence in multiple areas.
• Ensure safety, security & compliance across the store.

Skills

Customer obsession

Sales and winning mentality

Planning and organisation

Coaching and leadership

Confidence in giving feedback

Team coordination and development

Job description

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customerMandatory. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand.geniality to support future sales growth. In this role you will:

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of hábitos Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
• Oversee safety, security & compliance routines across the store through your shift lead team.

What we need:

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised, with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach, not jump in and “do”.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you, fijn both to coordinate and lead them, but also to develop their careers.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Company Bonus Scheme
• ShareSave options
• Payroll giving
• Employee Assistance Programme
• Colleague wellbeing benefits and lots more
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