Sales Order Processor

Altro; Norton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading British manufacturer is seeking a Sales Order Processor to join their Global Customer Care Centre. This full-time position involves providing excellent customer service, managing sales orders, and liaising with various departments. The ideal candidate must have a strong customer service background and experience in sales, especially within export markets. This role offers a hybrid working model after training, combining office work with remote flexibility.

Benefits

Enhanced family friendly benefits

25 days holiday plus bank holidays

Employee Assistance Programme

Free eye tests

Qualifications

• Good standard of education in English and Maths.
• Proficiency in Microsoft Office suite and CRM/ERP systems.
• Languages desirable.

Responsibilities

• Provide excellent customer service as the first point of contact.
• Handle sales enquiries and manage the entire sales order process.
• Manage complex and bespoke orders for export markets.

Skills

Customer service

Sales experience

Microsoft Office proficiency

CRM/ERP systems

Commercial awareness

Education

GCSE/O Level English and Maths

Job description

Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we've been innovating for over 100 years with a clear purpose: to transform spaces and enhance people's emotional and physical wellbeing. We care about you, each other, and what we do.

We have an exciting, permanent vacancy within our Global Customer Care Centre for a Sales Order Processor to join us. This is a full time position (Monday to Friday, 37.5 hours per week) with the benefit of hybrid working after the initial training period. You must be able to commute to our offices 3 days a week in Letchworth Garden City, Hertfordshire.

About the Role

What you'll be doing:

• As the first point of contact, you'll play an important role providing excellent customer service to new and existing customers as well as accurately recording customer requirements.
• Handling sales enquiries by phone, or email, managing the entire sales order process, liaising with Manufacturing, Logistics, Technical and Finance on the progress of orders, from initial receipt through to confirmation of payment and dispatch.
• You'll be responsible for managing complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork, including Letters of Credit and Certificates of Origin.
• Promoting point of sale activities, including new product launches, sales promotions and the sale of short rolls, accessories, obsolete or discontinued stock.
• To record details of projects and market sectors on direct orders, providing good quality information for the Internal Sales Consultants - Project Coordinators.
• Managing UK & Export sales orders, from the point of order through to dispatch, responding to all enquiries accurately, timely and in a professional manner.
• Maximising sales opportunities from inbound calls and proactive outbound customer contact.
• Actively promoting the awareness and use of Altro products in Construction and Transit.
• Identifying, developing and key account managing customers in designated markets, in order to grow sales and profitability.

Benefits

Enhanced family friendly benefits.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don't worry if you need a little extra... you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in-house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided.

Life Assurance

Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary.

Occupational Health

We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24-hour helpline to support you through any of life's issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.

Volunteering

In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference!

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

It might be a long way off, but we know it's not always easy to stop working so we provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

Don't worry about getting parked... we have free car parking at all our sites.

Additional benefits (depending on your role)

Hybrid Working: Providing flexibility around both home and office working.

Car Allowance: Certain positions with us entitle you to car allowance.

Private Medical Scheme: The type of cover available to you will be dependent on your job.

Requirements

Qualifications

• Good standard of education - GCSE/O Level English and Maths or similar
• Proficient in Microsoft Office suite, CRM/ERP systems and Social Media applications
• Languages desirable

Experience

• Working in a busy customer service/sales environment, with experience of Export markets, Letters of Credit & related documentation
• Experience of working with Middle Eastern markets
• Experience of handling inbound calls, building and maintaining relationships, gathering and accurately recording relevant information
• Experience of making proactive outbound calls and initiating customer contact
• Internal/external sales background essential
• Used to working to targets, meeting and exceeding set KPI's both individually and as a team
• Experience of working in a flexible environment, where the work tasks are adapted to the ever changing requirements of the business

Interpersonal Skills

• Excellent commercial awareness and business acumen, with an understanding of sales techniques to boost sales
• To always be tenacious and self‑motivated
• The ability to objection handle and influence a diverse range of customers through excellent communication skills
• Ability to prioritise workload, multi‑task and use own initiative
• Ability to adapt to continual change in the working environment
• Able to demonstrate an excellent team working attitude in order to foster a fun and hardworking environment
• Present a professional image of self, the department and the Company at all times
• Takes ownership of continuous personal development